Staffing Clerk - Casual at St. Joseph’s

Job Title: Staffing Clerk

Employee Group: Non-Union

Department: Administration

Reports To: Staffing Supervisor

Type: Casual

Required Availability: Must be available days, evenings & weekends

JOB SUMMARY

This Staffing Clerk will assist with the efficient and effective operations of the facility by scheduling employees in accordance with SJLCB needs and in compliance with collective agreements and non-union policy as they pertain to remuneration, hours of work, scheduling of hours, replacement of employees and assignment of shifts. Additionally, the Staffing Clerk will offer clerical support, operating the multi-line telephone system to answer incoming calls and directing callers to appropriate personnel by performing the following duties. While performing all duties of the position, the employee will work in a safe and healthy manner and will follow the regulations outlined in the Occupational Health and Safety Act.

KEY ACCOUNTABILITIES & SUCCESS CRITERIA

• Acts as the first point of contact for staff regarding scheduling inquiries;
• Allocates and reassigns scheduled employees and calls in additional employees as needed in accordance with the relevant collective agreements (ONA, SEIU, IUOE, Non-Union).
• Enters schedule changes into the scheduling system in a timely manner as close to “real time” as possible.
• Updates work sheets and spreadsheets as required.
• Receives staffing and scheduling requests from department managers to meet operational needs based on the collective agreement or terms of employment, while taking into consideration correct employee classifications and staff skill set. Makes recommendations to the Staffing Supervisor regarding balancing the scheduled employees to meet budgeted baseline plans of the department.
• Ensures that employee assignments in scheduling system are up to date and accurate at all times.
• Acts as a resource for other users of the scheduling system, staffing/scheduling practices and departmental processes and procedures.
• Informs the department manager or delegate when unable to secure adequate staff or when there is surplus staff and ensures that the advisor or delegate is aware of the status of departmental staffing and scheduled levels.
• Maintains staffing/scheduling statistics and generates reports as required.
• Answering and screening of incoming calls from the general delivery voice mail and forward to appropriate personnel. Respond to inquiries as appropriate, such as providing caller with address, directions, and other information within scope of duties.
• Welcome on-site visitors, determine the nature of business, and announce visitors to appropriate personnel.
• Receive, sort, and route incoming packages and mail.
• Assist residents and visitors to enter and exit the building in a safe manner when required.
• Perform other clerical duties as needed, such as filing, photocopying and collating.

QUALIFICATIONS & SKILLS

• Minimum education of Ontario Secondary School Diploma or equivalent, however preference will be given to those with a post-secondary diploma in a related field;
• Minimum of one (1) year of staffing/scheduling experience; Minimum of 2 years’ computer experience and proficient with Microsoft Office (Word, Excel, Power Point and Outlook).
• Excellent organizational skills, attention to detail, the ability to handle several tasks effectively and meet deadlines.
• Excellent interpersonal skills with demonstrated ability to multitask and communicate effectively as well as being courteous at all times.
• Ability to work effectively in a team environment with frequent disruptions
• Excellent organizational and time management skills
• Ability to appropriately handle sensitive and confidential information

• Healthcare of Ontario Pension Plan (HOOPP)
  
• Free parking
• 100% Employer Paid Benefits
• Employee purchase discount program
• Employee Assistance Program (EAP)

St. Joseph's Lifecare Centre appreciates all responses. However, only candidates under consideration will be contacted.

St. Joseph’s Lifecare Centre Brantford is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph’s Lifecare Centre Brantford is committed to creating a barrier-free, accessible organization, utilizing a collaborative approach in supporting persons with disabilities during the recruitment, assessment, selection, hiring, and the ongoing employment life cycle. Upon individual request, the Lifecare Centre will endeavor to remove any barrier to the employment lifecycle to accommodate those employees with disabilities. Should any employee require accommodation through the employment lifecycle, please contact Human Resources.