ServiceNow Lead at Collabera

Day To Day Responsbilities:

Experience - 5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications -

• 5+ years of SNOW experience, with at least 2+ years in technical leadership roles.


• Deep understanding of SNOW platform capabilities and architecture.


• Develop and customize CSM components such as:




• Case Management


• Account & Contact Management


• Entitlements, SLAs, and Contract Management


• Customer Portal / Service Portal widgets


• Playbooks for CSM, Agent Workspace, and Guided Decisions




• Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.


• Integrate SNOW CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).


• Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).


• Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).


• Hands-on experience with Agile methodologies and tools (SNOW Agile 2.0)

Must Have:

• SNOW Certified System Administrator (CSA) - Required


• SNOW Certified Application Developer - Required


• SNOW Certified Implementation Specialist (CSM) - Required