CUSTOMER SERVICE REPRESENTATIVE at Georgian College

Customer Service Representative

Georgian is more than just an employer – we're a community. With multiple campuses located across Central Ontario, Georgian College offers rewarding employment opportunities in academics, administration, research, and more. We take pride in working alongside a dynamic team of student-focused educators, dedicated supporters, and passionate advocates. Together, we can advance our mission to inspire innovation, transform lives, and connect communities through the power of education.

Our exciting work environment offers the opportunity to learn and grow, while collaborating in a team-oriented culture that promotes equity, diversity, inclusion and belonging. Together, we deliver unrivaled experiences for our students, employees and the communities we serve. Read our 2025-2030 strategic plan.

If you share our energy and passion, please consider joining Team Georgian.

Georgian Stores is an important part of the Georgian College community, supporting all Georgian campuses. Located on Georgian’s Barrie campus and reporting to the Manager, Georgian Stores

Position Overview: We’re seeking a dedicated customer service-oriented professional who will play a critical role in providing front line customer service, processing daily sales transactions, and shelving academic resources and Georgian merchandise. If you possess strong customer service skills and attention to detail and thrive in a collaborative inclusive environment, this the role for you.

Job Details:

THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.

Job posting date: November 14, 2025
Department: Georgian Stores
Location: Barrie Campus – On Campus
Classification: Support Staff
Employment Type: Appendix D Contract – 1 year from start date
Hours of Work: 35 hours per week
Salary Range: PB D $27.82 (Start Rate) - $32.06 (4 Years Rate)

Key Responsibilities:
Retail Sales which include:

• Opening and / or closing the store location daily, disarming and activating alarm, assigning registers, cash tills and preparing the store for business
• Processing customer sales, accepting cash, credit, debit, requisitions, etc. and processing refunds and exchanges
• Processing locker rentals and special orders, etc.
• Answering customer inquiries, assisting customers with finding correct product, text or merchandise and attending to escalated customer service issue
• Verifying stock of merchandise via inventory control system at other campus store locations
• Demonstrating duties and processes to new part-time and seasonal customer service cashier staff
• Assisting with special events such as residence move in day, Orientation, Pop-up shops, Open Houses and convocation ceremonies
• Provides exceptional customer service both online and in person, ensuring a seamless personalized shopping experience

Shelving / Merchandising which includes:

• Placing shelf labels with the right product, organizing, and pulling academic resources as required, stocking shelves with stationery, art supplies, giftware, clothing and other products as required
• Assisting with the shelving of academic resources during peak periods and the returns process as needed
• Designing and executing merchandise displays for seasonal products
• Contacting customers when special orders are available for pick up and maintaining the store in a neat and presentable condition

Administration which includes:

• Preparing daily cash deposits, placing coin orders and office supply orders through the procurement system
• Running end of day buyback reports, and post buyback totals
• Expediting textbook deliveries, contacting publishers regarding outstanding orders, documenting reason(s) for delay in delivery, notifying appropriate personnel (Buyer, other Customer Service Representative (CSR), Online Coordinator and Shipper / Receivers)
• Assists Store Manager where required with social media and marketing for Georgian Store locations
• Recommending updates to CSR training manual in collaboration with Accounting Clerk
• Reviewing price change report and updating price tags on merchandise
• Filing web orders, special orders and POS as required
• Placing service calls for, Global and Nebraska
• Participates in recruiting and hiring student staff, scheduling and payroll
  
  Qualifications:
• Successful completion of a 1-year certificate in Business, General Arts and Science or related field
• At least one year of experience providing customer service in a retail environment (preferably in a college retail environment and/or educational institution)
• Computer skills in Microsoft Office and experience with a point of sale system (inventory control system is an asset)
• Excellent communication skills (written and oral) to develop and maintain relationships with other employees, students, and staff
• Experience providing functional guidance to staff and students
• Ability to work independently with initiative
• Time management and organizational skills to balance deadlines and tasks in an environment with multiple interruptions
• Ability to work non-traditional hours, including some evenings and weekends as required
• Travel to other campus locations and events

Why Work with Us?

Georgian’s multiple campuses are in some of the most sought-after areas in Central Ontario. Our campuses play important roles in each of these communities, serving as centers for academic, social, and cultural activities, and contributing to the social and economic well-being of the areas.

In addition to a rewarding career, here are some of the other benefits offered to full-time employees of Georgian College:

• We offer a competitive compensation rate; comprehensive benefits plan and a generous vacation policy as well as CAAT defined-benefit pension plan which includes fully matched contributions
• A tuition reimbursement program that offers reduced course fees for college staff and their dependents.
• A holiday shut down period that allows employees to rest and relax with family and friends.
• A flex work program for most positions allowing employees the flexibility of working both on campus and remotely.
• All Georgian Employees have access to the EFAP: Employees and their family members can call the program 24/7 for completely confidential support, information, and assistance.
• Campus Safety Services: Georgian is committed to providing a safe, respectful and inclusive environment through the delivery of professional health and safety, security, parking, emergency management, conflict resolution and investigative services.

For a more in depth look at what Georgian has to offer, check out our website.

Are you ready to Experience Georgian?

If this opportunity matches your interest and experience, please apply online at: https://www.georgiancollege.ca/about-georgian/career-opportunities/ quoting Competition #121-25 by 11:59 pm on November 27, 2025. We thank all applicants; however, only those selected for an interview will be contacted.

Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.

Alternate formats will be provided upon request throughout the recruitment and selection process.