Business Insurance Processor / Coordinator at CHAT Insurance Services Inc.

Location: Markham / Toronto / Hybrid

Company: CHAT Insurance Services Inc.

Job Type: Full-Time, Permanent

Salary: $36,000–$60,000 per year + Bonus

About Us

CHAT Insurance is one of Ontario’s fastest-growing insurance brokerages, proudly serving over 30,000 clients with nine branches across the GTA and Ottawa. Our Commercial Lines team supports a wide range of businesses with professional, reliable, and tailored insurance solutions.

We are currently looking for a Commercial Lines Coordinator who is detail-oriented, organized, and passionate about supporting both brokers and clients.

Key Responsibilities

• Prepare and process commercial insurance documents, applications, and renewals
• Assist brokers with quotes, submissions, endorsements, and policy changes
• Coordinate communication with clients and underwriters in a timely manner
• Process certificates of insurance (COIs), binders, and invoices
• Maintain accurate records and ensure compliance with brokerage standards
• Track renewals and follow up on outstanding requirements
• Provide administrative support for commercial accounts and team projects
• Help improve workflow efficiency and support Commercial Lines initiatives
  
  

What We’re Looking For

We are seeking an individual who is proactive, accurate, and committed to excellent service.

Qualifications & Skills

• Post-secondary education preferred
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong time management and ability to prioritize tasks
• Ability to adapt to a fast-paced environment and meet deadlines
• Collaborative team player with a positive, can-do attitude
• Language Skills: English; Mandarin or Cantonese is an asset
  
  

Benefits

• Bonus pay opportunities
• Dental, vision, and extended health benefits
• Flexible schedule
• Paid time off
• Work-from-home options
• Professional development & RIBO training support
• Supportive team culture and career growth opportunities