Senior Program Manager at Scotiabank

Requisition ID: 240959

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Program Manager/ Program Management / Canadian Banking Transformation Office contributes to the overall success of the Transformation Office in Canadian Banking Operations in Canada leading complex, cross-functional programs that drive strategic business outcomes. This role requires strong stakeholder management skills to align diverse interests, secure executive sponsorship, and ensure program objectives are met. Operating at the intersection of strategy and execution, the Program Manager will liaise with senior leadership, manage governance structures, and foster collaboration across multiple business units to deliver key initiatives in the Bank.

The Senior Program Manager plays a key role supporting business partners with the execution of major regulatory change and strategic growth initiatives across the Canadian Bank. One of the primary objectives is to provide end to end program management support on high-priority business initiatives through effective use of common program management methodologies, tools, templates, education, and training. The work focuses on leadership, problem solving and driving results.

As Senior Program Manager, you will partner with various business lines across the Bank; providing leadership and executional capabilities to ensure Canadian Banking is able to deliver and sustain the full benefits of program management standards, methodologies, and best practices. You will oversee complex programs of diverse sizes and will be accountable to ensure that successful outcomes are a priority. You will engage with key executive and senior stakeholders across the Bank. While engaging internal stakeholders, your role is to lead, oversee and ensure effective program delivery and sustainable benefits.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Strategic Leadership & Governance; Manage program objectives, scope, and success metrics aligned with organizational strategy. Follow governance frameworks, support steering committees, and decision-making protocols. Provide executive-level reporting on program health, risks and issues
• Stakeholder Engagement & Relationship Management; Identify, analyze, and prioritize stakeholders. Develop and execute stakeholder engagement plans tailored to influence and expectations. Facilitate transparent communication and manage conflicts to maintain trust and alignment. Act as the primary liaison between senior executives, sponsors, and delivery teams.
• Program Planning & Delivery; Oversee integrated planning across multiple projects, ensuring interdependencies are managed. Drive accountability for milestones and deliverables across workstreams.
• Risk & Issue Management; Anticipate and mitigate risks impacting stakeholder relationships or program outcomes. Escalate critical issues to Director with clear resolution strategies.
• Communication & Change Management; Deliver concise, executive-ready updates and presentations focused on insights and decisions. Champion change initiatives/management, ensuring stakeholder buy-in and adoption of new processes.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contributes to an inclusive work environment.
  
  

Dimensions

• Number of employees / span of control – none
• Countries / regions / business units supported – focus on Canadian Banking
• Financial dimensions (e.g., capital budget, annual project cost, operating budget, etc.) - budgets between $5-$15 MM
• Number of programs/portfolio/ Number of systems – up to 5 projects withing a program; 5+ systems
• Regulatory bodies and special requirements – familiarity with Canadian Banking regulatory bodies
  
  

Education / Experience / Other Information

• Bachelor’s degree in Business, Management, or related field; MBA preferred.
• 7 years of experience in program management, valued at over $5MM
• Certifications such as PMP, PgMP, or MSP are highly desirable
• Expert knowledge in the financial sector, banking regulations and related regulatory requirements
• Ability to lead multiple programs at the same time, weighing often conflicting priorities, and delivering results.
• Influencer to ensure priority change initiatives are understood, obtaining Executives and stakeholders buy-in.
• Strong communication skills with sound interpersonal skills and a demonstrated ability resolve escalated issues effectively to reduce business impact
• Excellent organization skills and effective coaching skills to foster development of others
  
  

Working Conditions

• Work in a hybrid office-based environment; non-standard hours are not a common occurrence.
• Frequent ad hoc requests and unplanned business issues. Concentration is required while dealing with clients, working on computers, and verifying documents and reports. There can be stress resulting from constant interruptions and demands/volumes, as well as tight deadlines, delivery commitments, service/support requirements, and pressure situations.
• Primary location will be located in Toronto. Limited travel domestically.
  
  

Location(s): Canada : Ontario : Toronto