Client Care Specialist - Wood Buffalo Animal Hospital at VetCare Canada

Welcome, we're thrilled you are considering joining the highly skilled team at Wood Buffalo Animal Hospital!

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Wood Buffalo Animal Hospital is located in the heart of Northern Alberta, Fort McMurray is a vibrant city where the rugged beauty of the outdoors meets a dynamic growing community offering countless opportunities for outdoor enthusiasts. This unique location combines the tranquility of nature with the conveniences of a modern urban lifestyle, making it an ideal place for those who value work-life balance.

With over 25 years of service to the community, Wood Buffalo Animal Hospital offers a full range of Veterinary Services and prides itself on maintaining a warm and welcoming environment. The Veterinary Team is dedicated to staying at the forefront of Veterinary Medicine while fostering and supporting personal and professional growth. If you are a DVM looking for a new opportunity where you can work at the top of your scope we would love to meet you.

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join Wood Buffalo Animal Hospital?

A Supportive, Collaborative Team: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Our ideal candidate will be working a schedule of 40 hours per week Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Medical & dental insurance coverage for eligible team members
• Competitive Base Salary
• Medical & Dental Insurance
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is a 100% Canadian-owned acquirer and operator of veterinary practices, based in Vancouver with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

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