Residential Plumbing Administrator at Arpi's Industries

Arpi’s Industries has been a trusted provider of heating, cooling, and plumbing services to the residents of Calgary since 1963. We pride ourselves on delivering exceptional service and are seeking a dedicated and enthusiastic individual to join our Residential Plumbing department. By joining our team, you will contribute to our continued success as an industry leader for the next 60 years. As a member of the Residential Administrator team, you will be joining a pool of other Admins that support our office systems and related monthly procedures.

What we offer

• Job satisfaction in a dynamic and rewarding environment
• Free onsite parking for your convenience
• Competitive salary, based on experience
• Great benefits package to support your well-being

Job Requirements

As a member of the Residential Administrator team, you will be joining a pool of other Admins that support our office systems and related monthly procedures. Each Admin is assigned to a specific role within our division, but is expected to be flexible by learning a variety of roles to assist with greater skills coverage.

We are seeking an individual who possesses the following qualities:

• Superior communication skills (both written and verbal)
• Highly facilitative with excellent solution-focussed thinking
• Excellent people skills with a genuine desire to help customers or team members
• Very collaborative with fellow team members
• Minimum of 8 years’ experience in a customer service/office administration role
• Strong computer skills (especially Excel)
• Ability to multitask in a fast-paced environment, both as part of a team and independently
• Must be an extremely quick learner & very comfortable with complex procedures
• Can be entrusted to do the work correctly and work independently
• Has the ability to deal with unforeseen issues and overcome obstacles
• Experience with the Plumbing industry would be considered an asset
• Strong PC skills & experience
• Some experience in accounting principals and terminology is advantageous

Key Duties and Responsibilities

As an Administrator at Arpi’s Industries, your primary responsibilities will include:

• Diligently managing time to ensure efficient completion of tasks
• Managing monthly reporting procedures and month-end closing tasks
• Working with SalesForce (our backbone application) to resolve issues with payments, invoices, or work orders
• Communicating with technicians, office workers, and customers to resolve a variety of issues that arise from the time we schedule our technicians to billing our customers.
• Possibly helping other Admins in the event of staff shortages or increased workloads
• Interface with a variety of departments (e.g., Accounting, Payroll etc.) and foster a helpful, collaborative relationship
• Must be able to document office procedures & maintain procedure manuals
• “Resolving” (Closing) Work Orders on a daily basis to ensure our processes are completed and error-free
• Working 90% with SalesForce, but also familiar with Windows, Outlook & Excel

If you possess these qualities and want to be part of a fun and vibrant team, we would love to review your resume and meet with you. Join Arpi’s Industries and contribute to our long-standing tradition of excellence in customer service.

Job Type: Full-time, Permanent

Salary: $25-$28 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8.5 hour shift (7 am to 3:30 pm – includes 30 min lunch and two 15 min breaks)
• Monday to Friday

Work Location: Head Office – On-site only (this is not a remote-work position)

To apply, please send resume to [email protected] and place the word “ADMIN” (without quotes) in your subject line of your email

We look forward to reviewing your resume!