Implementation Specialist at Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity

Who You Are

There is an immediate opening for an Implementation Specialist to be located at our Richmond Hill office. The successful candidate will be a result-oriented individual with industry knowledge and technology experience in both access and core network deployments.

The Implementation Specialist supports the region’s deployment of network equipment for both core network and access layer programs. This position will focus on supporting the access layer equipment and documentation. There will be travel required in the region to be onsite performing physical checks on equipment and supporting the implementation of new deployments. The specialist will also support the local access planners with database updates based on physical surveys and project documentation.

• Adaptable and responsive to change
• Highly customer-focused with a commitment to service excellence
• Strong organizational and communication skills; detail-oriented and able to clearly articulate ideas
• Self-motivated with the ability to work independently and collaboratively within dynamic teams
• Skilled in prioritizing tasks and managing workloads to meet project timelines in fast-paced environments
• Quick to learn and apply new technologies, applications, and solutions
• Analytical thinker with the ability to interpret data, identify trends, and uncover efficiencies
  
  

What You'll Do

• On site physical surveys and documentation of HFC platform equipment and connectivity
• Database updates and entry
• On site surveys and project reviews with stakeholders for project implementation
• Material Management
• Work order management and execution
• Installation of telecommunications equipment
• Accountable to oversee headend infrastructure augmentation (BDFB, Cable Infrastructure, etc)
• Headend optimization planning and implementation
• Provide technical support and troubleshooting for the implementation of access and core network deployments (Transport, IP Core, Spine & Leaf, etc)
• Collaborating with headend and wireless operational teams on project execution
• Beware and adhere to all applicable health and safety regulations, in accordance with legislation and related company policy
  
  

What You Bring

• Practical headend or data center experience
• Knowledge of all HFC & telecommunications inside plant design and construction practices
• Understanding of all analog, digital and network transport technology and systems
• 5 years of HFC and telecommunications or related network industry experience.
• Post-secondary education in Electronics or Telecommunications or equivalent industry experience.
• Autocad experience
• Proficient with Microsoft Office and the associated software.
• Familiar with standard computer hardware and interfaces.
• Excellent written and oral communication skills.
• Valid driver's license.
  
  

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support Growth & Development Opportunities
• Self-driven career development programs (E.g. MyPath program)
• Rogers First priority in applying to internal roles of interest
  
  

Wellness Programs

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
  
  

Our commitment to the environment and diversity

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
  
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 244 Newkirk Road (212), Richmond Hill, ON

Travel Requirements Up to 25%

Background Check(s) Required Canadian Criminal Record Check, Credit Check, and Driver's Abstract

Posting Category/Function Technology & Engineering

Requisition ID 327814

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Technology