Learning Operations Lead at Lifemark Health Group

Location: Can be based anywhere in Canada

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5000 highly trained clinicians, medical experts and team members in over 300 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

We are seeking a detail-oriented and proactive Learning Operations Lead to manage the day-to-day administration and ongoing enhancement of our Learning Management System (Cornerstone). This role also supports the coordination and delivery of training programs across the organization. As a key member of our learning and development team, the LMS Administrator will play a critical role in advancing our company-wide training initiatives and ensuring a seamless, engaging learning experience for our diverse workforce.

In this role, you will

• Provide day-to-day technical support for the LMS, including course implementation, content management, user troubleshooting, and maintenance.
• Manage the end-to-end delivery of learning programs, including scheduling, logistics, participant communication, and facilitator coordination. Ensure a seamless and positive learning experience for all participants
• Build and manage learning objects, curricula, and assignments in both English and French.
• Develop complex training paths tailored to various business units.
• Conduct regular system testing and audits to ensure an optimal user experience, data accuracy, and proper course assignments.
• Recommend and implement LMS improvements to enhance automation and usability.
• Generate reports on training activity, completion rates, and user progress.
• Analyze data to identify trends and areas for improvement in training programs
• Create custom reports to meet the needs of various stakeholders.
• Track and report on compliance training requirements..
• Collaborate with internal stakeholders to ensure training needs are met across departments.
• Write and edit training descriptions, test questions, and event materials
• Coordinate instructor-led training (ILT) sessions, workshops, and advisory board meetings including scheduling, communication, record meeting minutes, webinar producer logistics.
• Support training communications, focus groups, and learning deployment strategies.
• Assist with the development of digital and instructor-led training content.
• Manage multiple tasks and projects efficiently with exceptional attention to detail and organizational skills.
• Ensure training content and LMS functionalities are optimized for mobile access to support on-the-go learning.
  
  
  

What we're looking for:

• Minimum of 2 years of experience administering a Learning Management System, preferably Cornerstone.
• Post-secondary education in communications, marketing, business, human resources, adult education, or a related field.
• Demonstrated experience in Live in person/live virtual event coordination and administrative support.
• Strong writing and content development skills for digital learning environments; experience in user experience (UX) design is an asset.
• Advanced proficiency in Microsoft Office Suite, especially Word, PowerPoint, Excel and teams
• Excellent verbal and written communication skills with the ability to lead virtual interactions and training sessions.
• Highly adaptable and able to work effectively in a fast-paced, dynamic environment.
• Self-motivated, organized, and capable of managing multiple priorities with minimal supervision.
• Strong interpersonal skills and confidence in working with stakeholders at all levels, including senior leadership.
  
  
  

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as members of Indigenous communities, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for candidates taking part in any aspect of the recruitment and selection process. Please contact talentatlifemark.ca for assistance.