Analyst Sales Comp Delivery at Rogers Communications

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

The Sales Comp Inquiry Analyst will report to the Inquiry Manager, Sales Compensation Delivery Team. Sales Compensation Delivery is responsible for the execution and set-up of Sales Commissions payments for Rogers Business Sales channels.

What You'll Do

• Ensure disputes submitted by Business Sales Channels are closed within Service Level Agreements
• Resolve disputes by doing relevant research in SQL and in internal systems such as Vision 21, Maestro, Oracle, Salesforce, CBS, Highdeal, iSeries and Snowflake
• Communicate dispute results from investigation with Sales Channel Leaders
• Review disputes submitted and provide coaching as necessary on best practices to limit invalid disputes
• Proactively work with internal teams as necessary to identify any commission related issue based on type of disputes submitted.
• Review and understand compensation plans and changes and impact to disputes.
• Participate in projects as required to provide project impact related to disputes.
• Review disputes to determine patterns, or trends and coordinate with internal teams to have them resolved
• Manage workflow and meet deadlines while responding to frequent demands of multiple inquiries/claims
• Handle a large volume of diverse and dynamic claims effectively
• Other Ad Hoc duties as required
  
  

What You'll Have

• Undergraduate or Graduate Degree in Business or related discipline
• SQL knowledge is required
• Advanced level MS Excel skills are a must
• Knowledge of V21 and Maestro to investigate inquiries is an asset
• Attention to detail as it relates to accuracy of payment data
• Excellent analytical, problem solving, planning, process, and organizational skills
• Strong time management skills, with the ability to manage multiple tasks and objectives
• Highly effective communication skills (verbal and written)
• Enthusiastic, highly motivated, assertive, able to work independently yet be a team player.
• Ability to work after-hours if required
  
  

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including

• Discounts Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Company matching contributions to charities you support Growth & Development Opportunities
• Self-driven career development programs (E.g. MyPath program)
• Rogers First priority in applying to internal roles of interest
  
  

Wellness Programs

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes
  
  

Our commitment to the environment and diversity

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
  
  

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location 333 Bloor Street East (824), Toronto, ON

Travel Requirements None

Background Check(s) Required Canadian Criminal Record Check

Posting Category/Function Human Resources & Compensation

Requisition ID 298090

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Corporate