Parts Coordinator, E2E at Wärtsilä

Parts Coordinator, E2E

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
The Parts Coordinator is responsible for processing internal and external customers' spare parts requests in a timely and high-quality manner, aligned with customer expectations
This is a hybrid role requiring on-site presence at the Halifax or Vancouver office two days per week
Accountabilities: Responsible for processing internal and external customer spare parts requests promptly and with high quality, in alignment with customer expectations
Main Responsibilities:

• Serve as the point of contact for spare parts quotations, orders, deliveries, and non-conformities.
• Act as a liaison between customers and internal departments involved in the spare parts delivery process.
• Manage and coordinate quotations and orders in accordance with established procedures, guidelines, and local requirements.
• Ensure the highest standards of quality and responsiveness in handling quotes and orders.
• Use accurate customer master data and handling instructions when processing quotations and orders.
• Proactively follow up on the order book in collaboration with the sales team.
• Coordinate with Sales regarding the content and terms of offers.
• Communicate delivery updates to customers in a timely and clear manner.
• Follow up with internal stakeholders on quotations and deliveries as per agreed processes.
• Provide off-hours support for spare parts when required (24-hour service).
• Organize and promote order book follow-up meetings with the Sales Team.
• Share expertise and ensure knowledge transfer within the team; escalate issues as needed.
• Build and maintain profitable customer relationships by providing feedback and valuable insights.

Development Responsibilities

• Foster strong working relationships with customer counterparts.
• Develop a deep understanding of customer needs and suggest improvements to ways of working.
• Contribute to a positive and collaborative work environment.

Requirements: B.Sc. or 2-3 years’ experience in Supply Chain Management field
Last application date: 30/11/2025
Successful applicants must be authorized to work in Canada without sponsorship
For applicants that reside in BC, the annual salary wage range is $ 65,000 CAD - $ 70,000 CAD The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity
Wartsila Canada offer a generous benefit package, including but not limited to; extended medical & dental coverage, RRSP matching (employer contribution up to 7% of salary), 4 weeks of vacation (increases based on years of service with Wartsila) and 5 paid personal days per year Wartsila is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, Indigenous persons, and persons with disabilities
If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities
Effective April 2025, Wartsila companies in Canada have implemented a new hybrid work model. Most employees who live within 60 kilometres of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process
As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include — but are not limited to — reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in Canada