Program Coordinator & Connector - NORC at CHATS

Contract Duration: 7 Months| Full time - 35 hours per week | Hybrid (3 days per week onsite)

We are currently seeking a passionate and community-minded NORC Program Coordinator & Connector to support the implementation and delivery of CHATS’ Naturally Occurring Retirement Communities (NORC) framework.

The Role:

Reporting to Client Services Manager of Community Programs & Volunteers, you will be responsible to coordinate the implementation and delivery of CHATS’ Naturally Occurring Retirement Communities (NORC) framework. This includes providing direct front-line Connector services to residents at designated sites. This role involves developing and managing both internal and external service delivery partnerships that align with the NORC framework and address the expressed needs of participants. A key focus of the position is to foster meaningful resident engagement and community involvement.

Full-time position - 35 hours per week, Monday to Friday 8:30 A.M. – 4:30 P.M. with occasional work outside of business hours. Travel required within York Region & South Simcoe

Key responsibilities of the position:

• To provide coordination of CHATS NORC activities with the goal of ensuring efficient and effective implementation of the NORC Framework at identified sites and in collaboration with existing programs and community partners.
• To create a comprehensive engagement strategy that results in strong relationships with residents, families and community partners and ensures a collaborative approach to service delivery.

What you bring to the role:

• Diploma/degree in Social Service Work, Gerontology, Recreation, or related field.
• Minimum 3 years’ experience providing seniors’ community-based support services, including program development.
• Demonstrated experience in leading and coordinating community programs
• Experience working within a multi-disciplinary team environment.
• Strong understanding of local health, wellness, and social support resources.
• Experience working with volunteers.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time management skills.
• Cultural sensitivity and ability to work with diverse population.
• Proficiency in MS Word, Excel, PowerPoint, Canva, Outlook, and database applications (e.g., GoldCare, Better Impact).
• Current CPR and First Aid certification.
• Successful completion of a Food Handler’s Course.
• Ability to work flexible hours, including some evenings and weekends.
• Valid Ontario driver’s license and access to a vehicle.
• Nice to have Functional Fitness certification or senior-focused exercise training.
• Fluency in French mor other languages, an asset.

• Employee Assistance Program
• Employee Training and development programs with access to comprehensive e-learning programs available all year round
• Corporate discounts through Perkopolis.
• Corporate Gym membership discount with GoodLife Fitness
• Staff appreciation events
• Rewards and recognition programs
• Positive culture with great emphasis on relationship-based care.
• Hybrid work environment.
• Opportunities for advancement and career growth within the organization.
Supportive team environment

If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you!

CHATS IS AN EQUAL OPPORTUNITY EMPLOYER

CHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds. CHATS continuously strives to support individual needs and differences in our recruitment & selection process and work environment that is built on inclusivity and respect for everyone.

CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected.

CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Our recruitment and hiring processes will be modified to accommodate disabilities, upon request.

We thank all applicants for their interest, only those selected for an interview will be contacted.

About CHATS

Since 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year.

CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities.

CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.