Acting Lead Supervisor I at Coach

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role: SALES:  Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

 Endorses, models and develops team to deliver Coach’s Selling and Service expectations

 Enforces sales strategies, initiatives and growth across all categories

 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

 Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

 Productivity Management: holds sales team accountable for personal sales  Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

 Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results  Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

 Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

 Sensitive to customer and team needs and tailors approach by reading cues

 Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

 Develops both self and individual product knowledge skills and remains aware of current collections

 Understands the positive sales impact staffing has on the business and recruits accordingly

 Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth  Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

 Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) OPERATIONS:  Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively  Demonstrates strong business acumen  Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor  Maintains interior and exterior upkeep of the building with partnership from the corporate office

 Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary  Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

 Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions  Ensures all daily tasks are completed without negatively impacting service of Coach standards