Senior System Engineer at Synectics Inc.

About The Company

Our client is a cutting-edge manufacturer of CBRS and multiband wireless broadband solutions, dedicated to delivering essential internet connectivity across the globe. Based in Ontario, Canada, they are known for providing industry-leading performance and value in 5G NR and LTE technologies.

Position Overview

Position: Senior System Engineer - Wireless Networks

We are seeking a highly skilled Senior System Engineer to join our team, providing expert-level technical support and customer engagement for advanced wireless network solutions. The ideal candidate will have extensive experience with 5GNR and LTE technologies, strong architectural knowledge of wireless networks, and hands-on expertise with virtualization, containerization, and cloud-based solutions. Excellent communication skills are essential for conveying complex technical concepts to customers and executives, alongside robust networking and troubleshooting capabilities.

Key Responsibilities

• Deliver advanced technical support for 5GNR, LTE, and Wi-Fi network deployments, resolving complex issues across RAN, core network, and end-to-end connectivity.
• Perform detailed network performance analysis, identify connectivity bottlenecks, and conduct packet-level troubleshooting using tools such as Wireshark.
• Configure and optimize network switching infrastructure, including VLANs, static routes, and QoS policies, ensuring seamless solution integration.
• Collaborate with customers and internal teams to design, deploy, and optimize wireless network architectures for 5GNR, Wi-Fi, and LTE use cases.
• Support cloud-based applications by applying expertise in communication protocols (HTTP/HTTPS, MQTT, WebSocket), firewall rules, NAT, and port configurations.
• Utilize monitoring and analytics platforms (e.g., Grafana) to proactively detect, analyze, and resolve system performance issues.
• Clearly communicate technical solutions and root-cause analyses to technical stakeholders, customers, and executives.
• Document technical issues, configurations, and resolutions in detailed reports to enhance knowledge sharing and support processes.
• Provide hands-on support during customer lab and field trials, including system integration, testing, and performance validation.
• Lead planning and execution of customer trials, ensuring thorough preparation, successful deployment, and comprehensive outcome documentation.
• Stay current with emerging trends in wireless networks, cloud technologies, and virtualization to drive continuous improvement.
  
  

Qualifications

• Master's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field (or equivalent experience).
• 10+ years of experience in technical support, network engineering, or systems integration within wireless networking.
• Deep expertise in 5GNR technologies (gNodeB, 5GC) and comprehensive knowledge of LTE systems (eNodeB, EPC).
• Proficiency in 5GNR/LTE protocols with the ability to debug device-level issues.
• Strong understanding of wireless network protocols (S1AP, NGAP, RRC, NAS) and their integration with cloud and edge solutions.
• Hands-on experience with virtualization platforms (VMware, KVM) and containerization technologies (Docker, Kubernetes) for NFV.
• Knowledge of cloud communication protocols (HTTP/HTTPS, MQTT, WebSocket) for device-to-cloud interactions.
• Advanced networking expertise, including firewall policies, NAT, port mapping, VLAN segmentation, and static routing.
• Proven skills in network troubleshooting and packet analysis using Wireshark, tcpdump, or iperf.
• Experience configuring managed switches for VLANs, QoS, and basic routing (without requiring advanced protocols like BGP or OSPF).
• Familiarity with observability and analytics tools (Grafana, Elastic, Spark) for system and network monitoring is highly desirable.
• Exceptional verbal and written communication skills, capable of translating complex technical issues into clear, actionable insights.
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment while managing multiple priorities.
• Willingness to travel up to 30% for field support, customer trials, and on-site troubleshooting.
• Relevant certifications (CCNA, CCNP, or equivalent) are a plus.
  
  

Job Type: Full-time

Location: On-site (Markham, Canada)