Customer Service Representative (Bilingual): Acushnet Canada Inc. at PGA of Canada

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Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.

Location 500 Harry Walker Parkway N., East Gwillimbury ON Posted 2025-11-19 Deadline 2025-12-05 Job Summary Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects. Responsibilities

• Assist customers and sales representatives by entering/editing orders and advising on sales programs.
• Administer sales programs by consistently applying proper terms to each order.
• Answer customer/consumer inquiries about product and availability.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training and development of new members of the customer service team.
• Attend meetings with customer service team to discuss departmental initiatives and activities.
• Assist with the monitoring of phone coverage.
• Utilize French skills by assisting with editing of marketing and sales tools in French.
  
  

Qualifications

• Fluent bilingualism in French and English
• University degree or college diploma in a related field, or equivalent experience.
• Minimum one year of customer service experience.
• Excellent interpersonal and communication skills.
• Must be able to sit for long periods and use a telephone.
• Proficiency with a PC required; Microsoft Office experience an asset.
• Experience using SAP an asset.
• Golf industry knowledge and experience an asset.
  
  

Compensation Starting salary $46,000 to $50,000 depending on experience. Benefits/Perks

• Extended Health Benefits
• RRSP Program
  
  

Course Website http://titleist.ca Employment Duration Full-time Contact Information

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Interested applicants are asked to send a cover letter and resume to [email protected]. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.