Deskside Support - Onsite at Compugen Inc

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: Compugen is looking for a Deskside Support Analyst for an initial 3 month contract starting in January.

This role is onsite.

Key Responsibilities:

• Diagnose issues related to authorized operating systems and application software.
• Resolve software-related problems or conflicts.
• Verify software functionality through testing.
• Install, configure, tune, and manage desktops, laptops, notebooks, and peripherals.
• Maintain a high level of customer service
  
  
  

Skills & Qualifications:

• Experience with common desktop, laptop, and tablet models.
• Proficiency in Windows 11 and Microsoft Office 365.
• Familiarity with remote access software (client-side).
• Support for widely used mobile devices in North America.
• Post-Secondary degree or diploma in IT/Computer Science
• 1 to 3 years’ experience in providing onsite technical support
• Demonstrated high level of proficiency in Deskside & Office hardware and software
• Ability to work under pressure while maintaining quality and consistency of service
• Good administration skills and attention to details
• Good verbal and written communication skills
• Excellent interpersonal and client service skills
• High performing deskside engineer
• Experience with motivating others
  
  
  

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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