Business Analyst II, OPL - Digital and AI Initiatives at Intact

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

The Digital and AI Initiatives team is growing, and we are looking for the next Senior Business Analyst to join our team!

This person will elicit business requirements and have a large impact on implementing various Digital and Ai initiatives for the Intact Financial Corporation and its subsidiaries. You will be responsible to collaborate with business stakeholders nationally to ensure the effective definition of business requirements for our IT partners. You will be responsible for clarifying business objectives, obtaining, analyzing, documenting, validating and communicating business requirements and impacts. Your key objective will be to manage the performance of the Speech Analytics and Client Agent Match components with the goal of soliciting user feedback and business impacts and propose guidance and strategies to remove any roadblocks impacting business objectives.

What You’ll Do Here

• Act as an intermediary between IT, Quality Data Analysts, Data Science Lab, Ai Developers, end users and managers from different business units
• Plan and coordinate project activities related to organizational requirements or changes
• Obtain requirements from business communities using techniques such as interview and leading requirements sessions. Document requirements obtained from the business community using defined templates
• Analyze information obtained from various sources, detail the high-level view and provide users with recommendations to their problems
• Release and change management – manage Pre and Post implementation support activities, meeting stakeholders and IT business partners to ensure objectives are being met and issues are being communicated and resolved
• Assist in creation of product strategic roadmap - manage the product backlog and create user stories for improvements
• Comfortable working in an Agile / SCRUM environment (JIRA, Confluence, MIRO, etc.)
• Ensure the link between the business units, the technology teams and the support team.
• Participate in a working session with experts from different fields.
• Assist team in improving productivity and reducing risks and high costs through effective analysis
• Identify the need for change to assess and communicate the impacts
• Support the Quality Assurance team during Test Planning and Execution – responsible for building manual test case scenarios in environments (DEV/UAT) involving QA, Analysts and business stakeholders
• Identify the need for change to assess and communicate the impacts
  
  

What You Bring To The Table

• Minimum of 3 years of experience as Business Analyst OPL or IT
• Experience in business process review
• Highly develop analytical skills facilitating problem solving
• Demonstrated ability to cope with change effectively
• Client-oriented
• Must have demonstrated initiative and autonomy
• Skills for time and priority management
• Can manage multiple initiatives at the same time
• Team spirit and strong collaborator
• Good communication skills (oral and written)
• Experience in Functional analysis and Mentorship
• Intermediate/advanced knowledge in micro-computing and data analytics (PowerApps, PowerBi, Excel spreadsheets, SQL, etc.)
• Knowledge of the insurance industry is an Asset
• No Canadian work experience required however must be eligible to work in Canada.
• Bilingualism. Need to interact on a regular basis with colleagues across the country.
  
  

What We Offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  
  

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.