Quality Assurance Administrator at Michael Hill

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia.

Join Michael Hill’s Distribution Centre as a Quality Assurance Administrator, where you will take ownership of product returns, inventory control, and vendor coordination to support our high-performing supply chain operations. This full-time role operates Monday to Friday, from 7:00 a.m. to 3:30 p.m.

Location: Hurontario and Highway 401, Mississauga

Why You’ll Love This Role

As our Quality Assurance Administrator, you’ll be the vital link between our internal teams and external vendors - ensuring product returns are smooth, inventory is spot-on, and our high standards are always met. This is your chance to thrive in a fast-paced, collaborative environment where no two days are the same.

What You’ll Be Doing

• Coordinating product returns and liaising with vendors and internal teams
• Inspecting damaged or recalled items and managing chargebacks
• Maintaining accurate inventory records using Dynamics 365
• Supporting warehouse operations including packaging, engraving, and special orders
• Processing Recycle exchanges and refining documentation
• Communicating with stakeholders across Distribution, Finance, and Import/Export
• Ensuring compliance with Michael Hill’s product standards and policies
  

What You’ll Bring

• A sharp eye for detail and a knack for solving problems
• Strong communication and relationship-building skills
• Proficiency in Microsoft Office, especially Excel
• Experience in warehouse administration or inventory control
• Bonus points for knowledge of jewellery or Dynamics 365
• A self-starter attitude with the ability to work independently and adapt quickly
  

Why Michael Hill?

• Be part of a supportive, inclusive, and diverse team
• Work with a global retail leader across Canada, Australia and New Zealand
• Enjoy exclusive discounts on our beautiful products
• Grow your career with ongoing development opportunities
• Join a brand that’s committed to sustainability, ethical sourcing, and purpose-driven work
• Enjoy a competitive extended benefits package including health, dental and employee assistance program
• The pay range for this position is $60,000 to $65,000 based on relevant experience
  

Take Your Step to Brilliance - Apply Now!

Be part of something meaningful. At Michael Hill, we don’t just sell jewellery - we create moments that matter.