Municipal Enforcement Officer II at City of Edmonton

Enhance the livability of the City of Edmonton through a career that's not just about enforcement. It's about improving the quality of life for the citizens of Edmonton, and being a public ambassador and change agent. Working with neighbourhoods, citizens and businesses, you will promote behavioural change through problem solving and various enforcement methods, ensuring community standards are maintained through the inspection and enforcement of municipal bylaws. Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.

What will you do?

• Resolve complex situations, conduct investigations, and interpret and apply multiple bylaws and legislation
• Educate citizens and promote community stewardship for property standards, licensing bylaws and specialty enforcement initiatives
• Conduct investigations to verify and satisfy appropriate legislative and regulatory provisions
• Generate compliance and cooperation by educating the public through explanation of bylaws, policies and procedures
• Apply appropriate enforcement actions: issue written or verbal warnings, violation or specified penalty tickets and clean up orders
• Respond to and process a high volume of complaints
• Collect evidence to support each investigative file
• Prepare reports and court briefs; provide evidence in court as required
• Other duties as assigned
  
  
  

Qualifications:

• Completion of a recognized 2 year Diploma related to Police Studies, Security, Criminology, or a related diploma is required
• A minimum 3 years of strong customer service experience is required
• A minimum 1 year of diverse bylaw and/or law enforcement experience is required
• Ability to pass internal training program which includes Officer Safety tactics
  
  
  

Skills required for success:

• Knowledge of investigative techniques, bylaws, enforcement powers and authority, court proceedings, and rules of evidence
• Ability to exercise sound judgment, discretion, professionalism, and diplomacy in dealing with the public
• Effective in-person conflict resolution and investigative skills; ability to deal effectively with sensitive issues on a continuous basis is required
• Demonstrated understanding of racism and discrimination as it pertains to enforcement, and how bias can influence behaviour and decisions
• Must be professional and respectful during confrontational and hostile situations
• Excellent verbal and written communication skills, including public speaking, report writing, letter composition, stakeholder agency presentations, and court presentations
• Ability to manage a high volume workload, effectively organize, prioritize and re-prioritize work
• Proficiency with Google applications, Microsoft Office and enforcement database systems
• Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
• Embracing a culture of equity, diversity, reconciliation and inclusion
  
  
  

Conditions of Employment:

• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
• First Aid, CPR and AED certificates are required
• Hire is dependent on a recent Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Valid Alberta Class 5 driver's licence (or provincial equivalent)
• Use of personal vehicle required. Must obtain business auto insurance for personal vehicle use on City business
• Applicants may be tested
  
  
  

Work Environment:

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• Availability in early mornings or late evenings may be required from time to time
• This role works in both indoor and outdoor settings
• Exposure to environmental conditions, including extreme temperatures, inclement weather, dust, noise, light variation, vibrations, chemicals, and exposure to mechanical and electrical hazards may occur.
• This role requires completion of repetitive and strenuous tasks such as standing or walking for prolonged periods
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional states
  
  
  

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected] . Learn more about our benefits https://bit.ly/COEbenefits

Up to 3 Permanent full-time positions

Up to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective Agreement

Hours of Work: 33.75 or 40 hours per week.

Salary Range:

$40.929 - $51.329 Hourly; $72,106.670 - $90,428.870 Annually (33.75 hours per week)

$38.676 - $48.505 Hourly; $80,755.490 - $101,278.440 Annually (40 hours per week)

Talent Acquisition Consultant: PC/VH

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.