Furniture Sales Specialist at Staples Canada

Job Description

Some of what you will do:

Staples Professional is the contract business-to-business division of Staples, working with companies of 20 or more employees to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at a low total delivered cost. In addition to a complete selection of office products, Staples Professional offers: Business Interiors by Staples, Staples Technology Solutions, Staples Facility Solutions, Staples Print Solutions and Staples Promotional Products.

Specifically, You Will

• Effectively manages customer and sales rep interactions through first level support for transactional furniture inquiries.
• Manage and resolve customer concerns or problems, providing follow up with customers to assure appropriate action is taken and issues are resolved to the customer’s satisfaction, within department’s standard SLA (Service Level Agreement)
• Effectively utilize systems, tools and processes and gathers necessary information from business partners when handling customer inquiries and resolving issues.
• Efficient and accurate management of customer transactional furniture orders, vendor acknowledgements and merchandise returns for customers in both Alpha and CFS systems.
• Verify product costs, order margins and chargeable service fees are accurate and escalate for manager’s approval if outside of guidelines.
• Expedite and process furniture orders, credits and re-bills, replacement parts and returns received via multiple media avenues, entering into the appropriate system with a high level of accuracy and in a timely manner.
• Identify and close sales opportunities, proactively upselling or providing alternative products that meet the customer’s needs through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines.
• Supporting customer and sales reps in providing product recommendations, pricing and quotations for transactional furniture inquiries.
• Provide timely backorder notification and must be able to provide customers with alternative products that meet their needs.
• Effectively manages customer inquiries and orders for transactional furniture for both stock and special order items.
• Participates in ongoing process training, vendor training and furniture business updates supporting a continuous improvement culture.
• Proactively provides a consistent and reliable customer service experience and promotes the retention of the customer base
• Processing of orders and inquires with a high level of accuracy in a timely manner.
• Single call resolution improving the customer experience
• Knowledgeable furniture specialists proactively identifying and closing sales opportunities, upselling or providing alternative products that meet the customer’s needs through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines
• Finding the future by supporting sales reps and taking on non-sales activities
  
  

Some Of What You Need

• Post Secondary Education or equivalent work experience
• Minimum 2 years previous customer service experience required
• Working knowledge of CFS, Alpha or similar Order Management System
• Proficient with MS Office Products and Outlook
• Knowledge of furniture products preferred
• Excellent written and verbal communication skills
• Excellent customer service, interpersonal and problem solving skills
• Detail oriented and able to work independently, as well as working effectively in a team environment
• Excellent organization skills with the ability to prioritize and manage multi-tasks
• Ability to diffuse difficult situations resulting in a win-win
• Strong computer based abilities including an excellent working knowledge of Microsoft applications
• Must poses the ability to calculate margin and provide customers with detailed quotes
• Able to work in a fast paced, high-demand environment
• Consultative selling skills are an asset
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.