CAN Customer Service Representative at ZO Skin Health, Inc.
Date: 17 hours ago
City: Vancouver, BC
Contract type: Full time
Essential Duties And Responsibilities
- Provide an exceptional customer experience for all ZO Skin Health Canada ULC clientele.
- Ensure deadlines are met with timely and accurate entry of all account orders daily.
- Responding to patient, physician and consumer inquires related to orders, shipping and billing, as well as the ZO Skin Health product lines via phone, email, website, etc.
- Partner with Account Executives and other departments in regard to orders and shipment details as well as promotions and special offers
- Open new accounts utilizing Sales Force, NetSuite and verification of account information.
- Validation of customer credentials.
- Support the organization by answering customer questions and concerns, through a variety of communication channels
- Cultivate and nurture new and existing relationships throughout the ZO Skin family.
- Create and coordinate Customer returns in a timely manner
- Utilize Carrier websites and Reports for tracking and cross reference
- Negotiate with customers (internal/external) during order placement to ensure they are able to take advantage of current promotional opportunities to sales for ZO Skin Health, Inc.
- Helping our customers (internal/external) and accounts with any troubleshooting issues that they may experience, regarding both our website and our distribution center.
- Assist with answering customer calls and inquiries that come in via the customer service phone number.
- Responding to customer questions and inquiries that come in and corporate forms.
- Ensuring that our physician accounts receive the necessary materials and guidance needed to launch and successfully maintain their Online Physician Store.
- Work with our Operations team to monitor and review orders and inventory levels at our distribution center.
- Excellent verbal and written communication skills.
- Ability to learn new software.
- Detailed and accurate data entry.
- Minimum of 1-2 two years’ Customer Service preferred, willing to train
- Skin care, cosmeceutical or pharmaceutical industry experience is preferred.
- Experience with NetSuite, Shopify, Gorgias or other virtual chat feature.
- Knowledge of Microsoft Suite: Word, Excel, PowerPoint, Teams.
- Demonstrates success resolving customer conflict and ability to problem solve
- Enjoys working with customers in a fun, fast-paced work environment.
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