Senior Operations Supervisor at Fresh Prep

Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

The Next Leader: Someone who is eager to grow into a key leadership role—ready to master both day-to-day operations and long-term strategy, and driven to take on increasing responsibility as the organization continues to grow.

Team Leader: You are motivated by collaborative team achievement and driving a results-oriented culture.

Self-Starter: You are comfortable taking on new initiatives to drive continuous improvement and seeing them through under strict deadlines. You hold yourself and your teams accountable to meet deliverables.

Adaptable: You thrive in a changing environment and can adjust to priorities quickly and effectively.

Multi-Department Leadership: 

• Leading multiple departments whose operations span 24 hours a day, seven days a week

• Maintain strong leadership layers within our Order Picking and Sanitation departments via strong mentorship, customized development programs and succession planning

• Manage structured communication forums and visual dashboards to align teams on daily priorities and performance metrics

• Collaborate with cross-functional partners to drive improvements in team engagement and performance

Order Picking Department 

• Continually improve order picking accuracy

• Ensure on time order picking performance for our delivery team

• Drive labour efficiency without compromising service to our external and internal customers

Sanitation Department 

• Own the Master Sanitation Schedule and its effective execution

• Collaborate with Quality Assurance to maintain a regulatory-compliant for two production facilities that meets applicable food safety and/or quality standards

• Maintain and improve standardized work procedures for variable roles, with emphasis on cleaning and equipment hygiene operations

• Work towards 100% “right the first time” performance

• A leader who builds trust, develops teams, and drives engagement through coaching, recognition, and accountability
• A clear communicator experienced in leading teams and structured meetings, giving real-time feedback, and ensuring shift-to-shift alignment
• A collaborative partner who works cross-functionally with Quality, People and Culture, Engineering, Maintenance, and Continuous Improvement teamsA standards-driven leader who holds teams accountable to attendance, cleanliness, and compliance protocols
• A problem solver with a sharp eye for inefficiencies and a bias for action in fast-paced environments
• A champion of continuous improvement with working knowledge of improvement methodologies and a passion for developing future improvement leaders
• Supervisory experience in an industrial kitchen or production operations center, preferably in food service or food production

• Experience overseeing production, fulfillment, or logistics operations, with strong understanding of throughput, capacity planning, and optimization

• Experience managing scheduling and planning in fast-paced, constantly evolving environments

• Experience leading improvement projects, implementing new processes, supporting change management, and developing Standard Operating Procedures

What You Can Expect 

• A salary of $80,000 - $85,000 per year plus up to 15% bonus based on KPI deliverables

• Competitive salary that recognizes your skills and experience

• An energetic, inclusive workplace where your voice matters and your contributions drive real impact

• Three weeks of paid vacation to enjoy time away from work

• Comprehensive health benefits package including medical, dental, vision, and life insurance after 90 days

• Exclusive food perks that let you experience our amazing products

• A culture that celebrates innovation, encourages professional development, and supports work-life balance

• The opportunity to be part of a certified B-Corporation making a tangible difference in sustainable food systems

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

At Fresh Prep, we work with a variety of ingredients, including common allergens like peanuts, tree nuts, and dairy. Whether you're in one of our corporate functions or within the production facility, you may be exposed to these ingredients. If you have concerns—especially around allergens or meat—please let us know during the hiring process.