Senior Director, Operational Enablement, Specialty Health Network at Shoppers Drug Mart Specialty Health Network

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why work at Specialty Health Network?

Specialty Health Network (SHN) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, provide physicians with resources to manage their patients, facilitate reimbursement, and enhance patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders.

Scope

Reporting to the Vice President, Specialty Health Network, the Senior Director, Operational Enablement is accountable for overseeing the effective operation of all specialty programs. This role ensures efficiency, regulatory compliance, and continuous service enhancements to meet both client and business needs. The Senior Director leads a diverse team responsible for achieving operational excellence by leveraging data-driven insights and identifying opportunities for continuous improvement.

In this role, you will be responsible for executing the strategic initiatives of the operational effectiveness pillar. You will provide leadership and strategic direction to drive enterprise-wide process improvements, operational efficiencies, and cross-functional projects that enable superior, patient-centered outcomes.

The Senior Director measures network performance and drives continuous improvement to maximize clinical outcomes, patient safety, and operational effectiveness, thereby sustaining our competitive advantage. Through collaboration with SHN and enterprise teams, you will facilitate organizational synergies and secure resources to support the achievement of the enterprise Specialty operating plan. This role provides leadership, development, and direction to multiple teams, including distribution, operational effectiveness, and learning & development.

This role is based at the Specialty Health Network (SHN) office located in Mississauga and requires some occasional travel

What you will do:

• As an active member of the SHN Senior Leadership team, plays a key role in the development of business strategy and implementation of the Strategic Vision for SHN.
• Champions the company’s Vision, Mission and Values as set out in the Strategic Plan.
• Establish and manage departmental objectives, operating procedures, annual budgets, and financial forecasts.
• Define, manage, and report on Key Performance Indicators (KPIs), maintaining a robust Continuous Improvement plan to meet and exceed specified objectives.
• Foster high colleague engagement and a ground-up culture of accountability, collaboration, and continuous improvement.
• Lead the implementation of strategic operational initiatives and drive end-to-end process improvement projects across the Specialty Health Network.
• Develop and implement strategic plans and initiatives, including the creation of supporting business cases.
• Facilitate collaboration across departments and cross-functional teams to ensure alignment with strategic objectives.
• Identify opportunities for improvement through data-driven analysis and present actionable recommendations to senior leadership
  
  

What you will need:

• University degree: a business degree or knowledge of business administration is an asset.
• 5-7 years of experience in healthcare or operational leadership roles, preferably in a Pharmacy or Pharmaceutical Industry setting.
• Previous clinical, pharmacy, or business experience with Specialty Pharmaceuticals.
• Knowledge of the pharmaceutical industry (e.g., drug handling, systems, reimbursement programs) would be an asset.
• Experience with patient support programs, retail specialty services, or operations would be a definite asset.
• Proven ability to lead, coach, and mentor others, with a track record of developing high-performing teams.
• Demonstrated success in managing a complex business, developing growth strategies, and making timely decisions in a rapidly evolving market.
• Strong financial acumen with experience in budget management and forecasting.
• Leadership presence, with the confidence to engage and influence cross-functional and executive leadership.
• Experience leading large-scale change management initiatives is highly valued.
• Exceptional problem-solving, conflict resolution, and negotiating skills.
• Strong interpersonal skills, with excellent written and verbal communication and an ability to make connections at all levels of the organization.
• Proven ability to work collaboratively with diverse operational and cross-functional teams.
  
  

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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