Product Support Technician - Ground Construction Heavy Equipment at XCMG Group

Product Support Technician – Ground Construction Heavy Equipment | Hands-On. High Impact. Big Opportunities!

Take your career to the next level with XCMG Canada Ltd. We’re looking for a Product Support Technician to join our team in Edmonton, Ab. and make a real impact on the General Construction Heavy Equipment sector. If you thrive on solving problems, getting your hands dirty, building strong

relationships, and keeping equipment running at its best, this is your chance to shine!

What You’ll Do

Be the go-to expert for troubleshooting,

training, and dealer support.

Build strong partnerships with dealership service teams and factory reps.

Lead pre-delivery inspections (PDI) and ensure top-quality equipment readiness.

Create engaging training materials and deliver hands-on sessions.

Manage warranty processes and drive product improvement programs.

Travel to customer sites which may require overnight stays to provide technical support, programming, and complete repairs when necessary.

Ensure health & safety compliance, from toolbox talks to inspections.

Bi-weekly cycling of XCMG equipment inventory.

Removing and replacing parts on equipment inventory as required.

Loading and unloading equipment inventory as required.

What You Bring

Red Seal Heavy Duty Technician certification.

5+ years as a Service Technician in construction equipment.

Deep industry knowledge and experience with dealership service operations.

Strong troubleshooting, organizational, and communication skills.

Proficiency in Microsoft Office (safety training is a bonus!).

Flexibility to travel and adapt to changing schedules.

What We Offer

• $1,000/Month Vehicle Allowance (Ideally, your vehicle will be a Pick-up Truck as you may be required to haul parts.)
• 100% Employer-Paid Health & Life Insurance
• 11 Paid Holidays + Paid Personal Days + 15 Vacation Days
• $250 Annual Work Boot Allowance + $400 for Prescription Safety Glasses (every 2 years!)
• Company-Sponsored Training & Career Development
• Casual Dress Code – We’ll Supply the Shirt!
• A Dynamic, Supportive Work Environment

Work Schedule & Physical Requirements

Office Hours: Monday–Friday | 8:00 AM – 4:30 PM (40 hours/week)

Ability to lift and manage up to 50 lbs.

Ready to Join Us? Apply Today!

Make your next move count with XCMG Canada Ltd. If you’re legally entitled to work in Canada and ready to be a key player in the industry, we want to hear from you!

Let’s build something extraordinary together! ?