Cafe Supervisor (London) at Goodwill Industries Canada

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

Cafe Supervisor is responsible for overseeing the work of the Counter Attendants to ensure efficient and timely service, as well as ensure a positive customer service atmosphere is provided for guests. As a Cafe Supervisor, you will contribute to Goodwill’s mission by supporting the success of Edgar & Joes Café, helping create jobs and opportunities, and offer great food and customer service to the local community.

If you have a passion for the food industry, making a difference in the community, and helping people – come join Edgar & Joes Café/ Goodwill Industries! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:

Changing Lives and communities through the power of WORK.

Vision:

Everyone is working and thriving in sustainable communities.

Values:

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Special employee sale days and discounts.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Setting an example for employees on providing excellent customer service.
• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Communicating necessary health and safety policies and procedures in accordance with Goodwill’s policies.
• Schedule and prioritize work among employees.
• Creating and maintaining a positive work environment.
• Disciplinary responsibilities as outlined by management.
• Adhering to and promoting use of the required uniform.
• Ensuring the cleanliness and sanitation of the café.
• Handling customer satisfaction concerns and complaints.
• Encouraging the development of employees through training and support.
• Some administrative duties – filling out cash reports at end of day and completing bank deposits.
• Ensuring quality of presentation.
• Ensuring the safety and security of guests and employees.

What We Are Looking For:

• Effective time management skills.
• Ability to provide leadership.
• Ability to resolve conflicts effectively.
• Effective problem solving skills.
• Exceptional customer service skills- amiable and welcoming, makes others feel at ease.
• Knowledge of menu items and offerings.
• Able to develop and maintain strong relationships with new and returning customers.
• Ability to work well within a team environment.
• Ability to adapt to changing amounts of business.
• Knowledge of occupational health and safety regulations and procedures.
• Financial/numerical acumen for monetary transactions and cash handling.
• Able to test, inspect, clean, and ensure functionality of various equipment.
• Must have completed three month probationary period in Counter Attendant position.
• Some high school or equivalent.
• Safe Food Handling Certification.
• Smart Serve Certification an asset for catering events.

Grow Your Career in Similar Roles:

• Line Cook
• Sous Chef
• Assistant Café Manager
• Café Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: November 30, 2025