Manager, Community & Stakeholder Engagement (Parental Leave Contract) at United Way Halton & Hamilton

Application Deadline: December 9^th, 2025 by 4p.m. Eastern Time

Work Model: Hybrid

Hours of Work: 35 hours

Regions: Halton & Hamilton

Overview:

United Way Halton & Hamilton brings people and resources together in a way that makes our community a better, safer and healthier place to live, work and play.

The Manager, Community & Stakeholder Engagement within United Way Halton & Hamilton, oversees a diverse portfolio including community engagement, capacity building, program and administrative support. Collaborating closely with internal teams and external stakeholders, the Manager ensures that engagement programs such as the donation warehouse are effectively implemented, resulting in increased impact, engagement, and revenue generation. Additionally, they oversee the management of processes, activities, and meetings to support the needs of the Community Impact department, maintaining excellence in customer service both internally and externally.

Responsibilities

Manage community and donor engagement programs:

• Booking and training impact speakers, booking agency tours and agency volunteer days
• Project management included by not limited to administrative duties, donation organization and volunteer coordination for annual initiatives - Holiday Helping Hand and Show Your Local Love Day
• Customer Relationship Management (CRM) database management included but not limited to registration set up and volunteer tracking

Support Community Donation Warehouse program:

• Supervise volunteers at our Community Donation Warehouse with receiving, sorting and distributing all in-kind donations
• Oversee and track all participation and donation information for kits collected and distributed

Manage capacity building programs:

• Run workshops for the ConnectED capacity building program, through research, scheduling and registration, coordinating presenters, creating and developing communications, facilitation, and technology support
• Represent UWHH at community roundtables
• Facilitate effective working and influential relationships with broad community stakeholders including people with lived and/or living experience, frontline workers, agency partners, government officials, academic institutions and community leaders

Support Community Investment:

• Compile the community investment results for analysis and prepare reports
• Customer Relationship Management (CRM) database support included but not limited to agency and program account and data maintenance

Support Community Impact Department:

• Attend partner agency events such AGM’s, community rallies, etc.
• Lead and support agency partners in United Way fundraising campaigns
• Organize team meetings; prepare and distribute meeting and follow up materials, including meeting minutes and action item assignments
• Manage all inbound written or telephonic communications relating to the department, its policies, projects and partners
• Work cross-departmentally to investigate and resolve internal and external requests and inquiries

Qualifications

• Post-secondary education in a related field (e.g. administrative support, community and social service management) or equivalent experience
• Knowledge of the social service sector in Halton and Hamilton an asset
• Strong organizational and task management skills with a proven ability to meet deadlines
• Adaptable, with demonstrated prioritization capabilities and proven ability to meet deadlines
• Demonstrated ability to take initiative and carry assignments to completion with minimal supervision
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse employee population
• Advanced knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
• Experience with a donor relationship management database system or equivalent (CRM)

United Way Halton & Hamilton strives to foster a workplace that reflects the diversity of the community it serves and welcomes applications from all qualified candidates. United Way Halton & Hamilton is also committed to developing an inclusive, barrier-free selection process and work environment. Please advise if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.

We thank all applicants for their interest – only those selected for an interview will be contacted.