Business Operations Associate at Bettermode

About Us

At Bettermode, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs.

Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano, we’re proud to connect millions of end-users daily (check our Showcase page ).

Join us as we continue building tools that redefine customer engagement!

Benefits

• At Bettermode, we're dedicated to empowering our team to thrive—both professionally and personally. We offer location-based, competitive compensation that reflects your expertise and impact, with annual reviews so you can grow with us. Our culture is built on ownership and trust, giving you real influence over how we scale and succeed.
• From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most.
• Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it.
• You'll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need.
• We want you to thrive in your work: every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit.
• For in-person collaboration, our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks and coffee, video and board games, dedicated seating, and a flexible environment that supports creativity, focus, and teamwork.
• Join a globally diverse and collaborative team where you're supported to do your best work and have access to all the resources needed to succeed.
  
  

About This Role

Employment Type: Full-time

Location: Toronto, Canada

Location type: Hybrid (3 days at the office in Downtown Toronto on a fixed schedule - Monday, Tuesday and Thursday)

We're looking for a Business Operations Associate to support operations across Finance & Admin, Compliance, Office Operations & Executive Support. You'll work directly with the Chief of Staff & Head of Operations to execute critical workflows, maintain systems, and help keep the company running smoothly day to day.

This is a high-impact, execution-focused role ideal for someone who is organized, systems-minded, and detail-oriented.

Core Expectations (Always On — 100%)

• Proactively engage with the team to ensure they have what they need to do their best work
• Resolve operational blockers quickly and escalate when needed
• Maintain a service-oriented mindset while protecting operational quality and accuracy
• Keep processes running smoothly across systems, tools, and workflows
  
  

This is woven into every part of the role.

Responsibilities

1 - Finance, Billing & Vendor Operations

• Upload invoices to Hubdoc
• Prepare vendor payments in Plooto
• Follow up on overdue invoices
• Maintain subscription inventory and renewals calendar
• Update finance trackers (AP/AR, payments, revenue ops spreadsheets)
• Support employee virtual credit card stipend program (policy checks, receipt compliance, monthly reporting)
  
  

2 - Compliance & Security Operations

• Collect evidence for SOC 2 controls
• Maintain Drata tasks and reminders
• Assist with access reviews and credential audits
• Update approved policies and compliance documentation
  
  

3 - General Operations, Office & Executive Support

• Maintain and update Notion workspace organization
• Prepare SOPs, internal documentation, and process updates
• Support coordination for company events and swag
• Assist with internal communications and operational logistics
• Help with travel coordination, scheduling blocks, and administrative follow-ups
• Office Management:
• Stock snacks and office supplies
• Maintain workplace inventory
• Manage deliveries and workplace vendors
• Ensure the Toronto office remains organized, accessible, and well-equipped
  

What Success Looks Like

• Clean, accurate data across CRM, finance, and operational systems
• Vendor invoices processed correctly and on time
• Fully compliant employee stipend program
• SOC 2 evidence and tasks consistently up to date
• Clear team-wide reduction of operational blockers
• Noticeable increase in bandwidth for the Chief of Staff & Head of Operations
  
  

What You Bring to the Team

• 2+ years of experience in operations or administrative roles
• EXCELLENT organization and prioritization
• Detail-oriented with strong follow-through
• Comfortable with SaaS tools (Google Workspace, Notion, CRM)
• AI-first Operator; you explore, understand, use, abuse, and share it
• Systems-minded and consistent with process execution
  
  

Bonus if You

• Have hands-on experience with Salesforce, Stripe, Zapier, Chartmogul and Intercom
• Have supported SOC 2 or other compliance frameworks
• Have worked in SaaS, startups, or multi-system operational environments
• Are comfortable organizing documentation in Notion
• Understands prompt engineering and is open to developing and working with AI agents
• Have experience with AP/AR, billing workflows, or vendor management
• Enjoy solving messy operational problems and improving processes
• Have office or facilities management experience
  
  

If you think this role is right for you, apply today! We're excited to share more details, learn about your experience, and together discover whether we're the perfect fit for each other.

Commitment to Diversity

As we continue to grow with customers and team members worldwide, we are committed to cultivating an environment where everyone's unique perspectives are heard and valued. The diversity of our team will enable us to build the most inclusive product and workplace possible. We encourage applications from all backgrounds, identities, abilities, and life experiences.

Additional Information

• Headcount: This is a new position
• Compensation Range: CA$70K-$90K
• AI might be used in the hiring process to screen or assess job applicants