Hospitality Assistant - Part-Time at City of Kelowna

Position Details

Posting Information

Posting Number CK53907P
Position Title Hospitality Assistant - Part-Time
No. of Staff Required 1
Position Type PT
If Term position, enter length of Term in months N/A
Position Groups CUPE Civic
Division Active Living and Culture (DV164)
Department Cultural Services (DP159)
Department Name Kelowna Community Theatre
Branch Community Theatre (BR161)
Organizational Information

Purpose of your Position - Non Union
Classification Summary - Union The Hospitality Assistant is responsible for the effective operation of the front of house during an event. They welcome the patrons into the theatre and oversee their safety and well-being before, during, and immediately after the event
Duties - Union

• Assists the Hospitality Coordinator with the day-to-day responsibilities of the KCT concession and front of house services.
• Assists with recruiting, training, and evaluation of registered volunteers.
• Oversees volunteer front of house duties including ticket taking, ushering, and audience management during event.
• Responds to public inquiries during the event.
• Maintains the appearance of the lobby and all public areas; communicates any challenges to Hospitality Coordinator.
• Maintains inventory of all concession products and supplies.
• Assist with identifying consumer trends, product pricing and incentives.
• Responsible for the daily, weekly and monthly front of house activity reporting.
• Coordinates performance timelines with the Technical Director, including preshow chat, curtain speeches, and intermission.
• Troubleshoots night of show issues in a professional manner.
• Maintains required equipment for Front of House Services (i.e.: scanners, radios.).
• Provides leadership in emergency situations, including fire alarm and inclement weather warnings.
• Perform other duties as required.

Results and Activities - Non union
Credentials - Union

• One-year post-secondary Certificate in a related field
• Experience
• Teamwork
• Communication Excellence
• Service Excellence
• Flexibility
• Computer literacy
• BC Class 5 Drivers

Knowledge - Non Union
Skills & Abilities - Non Union
Competencies
Posting Text

Physical Demands
Special Instructions to Applicant Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on December 2, 2025.
Additional Hiring Information Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.
Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.
Please attach copies of your education/membership(s) as “other documents”
Pay Rate $34.14 plus 14% in lieu of vacations, benefits and statutory holidays
Posting Date 11/26/2025
Closing Date 12/09/2025
Days of Work Monday to Sunday (as required)
Standard Hours per Day Varied (part-time position)
Hours of Work Variable
Work Location COMMUNITY THEATRE
Specify Work Location

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter

• Driver's Abstract

Optional Documents

• Other Document 1

• Other Document 2

• Other Document 3