Customer care executive at Treesa builders

Treesa Builders is seeking a dedicated and professional Customer Care Executive to join our team in Vancouver. This role is ideal for individuals who excel in communication, problem-solving, and providing exceptional service to clients, ensuring a smooth and positive customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information regarding construction services, project updates, and company policies.
• Resolve customer complaints and concerns efficiently, ensuring client satisfaction.
• Maintain accurate customer records and update internal databases regularly.
• Coordinate with project managers, sales, and administrative teams to provide timely responses.
• Assist in scheduling appointments, site visits, and follow-ups with clients.
• Prepare reports on customer interactions and feedback for management review.
• Identify areas for service improvement and recommend solutions.

Qualifications:

• Bachelor’s degree or equivalent experience in Business, Customer Service, or related fields.
• Minimum 1–2 years of experience in customer service, preferably in construction or real estate.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Proficiency in MS Office and CRM software is a plus.
• Ability to multitask and handle client interactions professionally.

Joining Treesa Builders in Vancouver as a Customer Care Executive offers an opportunity to engage directly with clients and contribute to a positive brand image. If you are proactive, customer-focused, and committed to excellence, this role provides a platform for career growth in a dynamic construction environment.