Administrative support clerk at iA Financial Group (Industrial Alliance)

Description

Administrative support clerk

Sector: Individual insurance / Temporary / 6 months contract / Full time (35h) / Hybrid / Québec / Montréal / Number of available positions: 3 / Start date: January 2026

Build the future with us

Are you passionate about administrative tasks and eager to contribute to a company whose purpose is to help clients feel confident and secure about their future? As an administrative support clerk, you will play a key role in various administrative tasks supporting our individual insurance contract administration teams.

This position offers a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As an administrative support clerk, you will be at the heart of our mission. Here are your key responsibilities:

• Assist with opening new client requests in our administrative system (indexing process to route requests to transactional teams).
• Send documents related to contract amendments processed by our colleagues responsible for modifications (electronic contract delivery process).
• Participate in updating and correcting client data, such as addresses, to ensure compliance with Canada Post standards.
• Enter information into various systems.
• Handle returned mail due to incorrect addresses.
• File letters in client records to finalize cases for transactional teams, among other related tasks.
  
  

What Could Accelerate Your Success In This Role

We’re looking for someone who:

• Recognized for her rigor and attention to detail
• Demonstrates autonomy
• Stands out for her proactivity and ability to learn quickly
• Has good knowledge and ease with computer tools and the Microsoft Office Suite
• Has an intermediate level of English proficiency, as the role requires reading and processing documents in English, corresponding by email with clients and external partners who are English-speaking only across Canada several times a day, on a daily basis.
  
  

Why You’ll Enjoy Working With Us

• A work environment where learning and development are deeply integrated into a collective pursuit of excellence
• A healthy, safe, equitable, and inclusive workplace where your potential can be freely expressed and nurtured
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring, innovative workspaces. Competitive Benefits: Flexible group insurance, a competitive pension plan, employee share purchase plan, vacation and personal wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
  
  

Apply Now and Take Charge of Your Career—Where Your Talent Truly Matters!

Still Hesitating to Apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we’d love to get to know you!