Customer Service Représentatives at ODL, Inc

The Customer Service Representative is responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products or services.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person
• Handle and resolve customer complaints effectively
• Process orders, refunds, and exchanges
• Maintain customer records and update account information
• Identify and escalate complex issues to appropriate departments
• Provide product or service information and assist with selection
• Meet performance standards for speed, efficiency, and quality
  
  

Qualifications

• High school diploma or equivalent; some college preferred
• Previous customer service experience is a plus
• Excellent communication and interpersonal skills
• Proficiency in relevant computer applications and CRM systems
• Ability to multitask and work well under pressure
• Strong problem-solving and decision-making skills
• Patience and empathy when dealing with difficult situations
  
  

Shift

First Shift (Canada)