Mgr, Training & Development-GCT at Great Canadian Entertainment

Position Summary

JOB DESCRIPTION

This position is responsible for ensuring that all training initiatives are coordinated and delivered at the site level, along with designing new training initiatives, will solicit input to improve and enhance training programs. Works with managers and other stakeholders to assist in evaluating post training productivity and assists in creating long-term training & development plans for the property. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities And Expectations

• Manage the Table Games Training with integrity and professionalism
• Support the values and vision of Great Canadian Entertainment
• Strong leadership skills and communication skills
• Set expectations and continually develop a strong team
• Be professional in appearance and language
• Adapt to change
• Be flexible with schedule as per training needs
• Follow up
• Work independently
• Well organized
• Basic computer skills, email etiquette
• Report and communicate to the Table Games Manager daily
• Report and communicate to the Regional Director of Table Games
• Create training schedules-New Hire, Minor Games, Major Games
• Interview, select and train for various table games roles
• Liaison with Human Resources, Scheduling, Security, and other departments as needed to recruit, train and onboard students proficiently.
• Schedule training to meet the goals of the Table Games department
• Create a training schedule based on:
• the number of new students and incoming professionals required to fill staffing requirements
• new games being offered
• offer Major game training when required
• Create course objectives, guidelines and tools to ensure consistency in training methods
• Assess courses and update regularly to ensure they are efficient and relevant
• Create and update gaming manuals while adhering to the Rules of Play
• communicate with Table Games, Surveillance and Compliance with additions/changes
• meet with Vendors to discuss and introduce new games
• Create Standard Operating Procedures
• Create a communication process to support clarity or changes in procedures
• Uniform inventory
• Receive, organize, track and distribute team members' uniforms
• Follow the annual budget
• Track and analyze discipline and PVN reports.
  

Education And Qualifications

• Post Secondary education in HR/Training or suitable combination of education and experience an asset;
• Minimum 5 years of experience in Human Resources and / or training;
• Minimum 3 years leadership experience
• HR designation is an asset;
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communicati on
• Ability to successfully obtain a Gaming License
  
  

Work Environment Considerations

• Regular office environment, non-traditional work hours may be required in certain circumstances, some travel may be requ ired
  
  

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!
  
  

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!