Operations Manager- Connectivity at Canadian Fiber Optics

About The Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber (NLF) is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets.

We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do!

Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary

We are seeking a highly driven Operations Manager responsible for connectivity to join our team. The Operations Manager-Connectivity will lead and optimize all field operations from residential installations to complex commercial and infrastructure maintenance. You are the key to ensuring our field teams and contractors deliver exceptional quality and service. Your expertise in managing resources, solving complex problems, and driving process improvements will be critical to our mission of providing reliable connectivity to every CFOC community.

What You Will Be Doing

• Oversee Installation, Repair and Infrastructure Maintenance work activities across all CFOC Communities Including:
• Residential Installation and Repair
• The planning, design and coordinate field work for CO Builds.
• The planning, procurement and execution of Commercial Installations.
• Planning and working with Field teams to complete PMR activities on-time
• Manage workloads to contractors, forecast required resources, work with contractors to obtain required resources.
• Manage contractors to ensure compliance with Quality Standards in conjunction with field supervisors, production and schedule.
• Provide Dispatch support and escalation point for contractors.
• Utilize Field Service Management software for tracking and reporting.
• Production report submission, providing accurate information daily on all installation activities.
• Escalation expertise dealing with customer complaints and working with the necessary teams to fix issues.
• Proactively identify, Implement and promote continuous improvement initiatives to enhance quality, operational efficiency and effectiveness.
  

What We Are Looking For

• 2 to 4 years’ experience in a fast-paced operation-based position or in a similar role
• Analytical Thinking/Problem Solving - capable of complex reasoning Able to understand and interpret business logic.
• Telecommunication experience is an asset
• Analytical Thinking/Problem Solving, capable of complex reasoning.
• Able to understand and interpret business logic.
• Proven ability to understand construction administration and contract commercial terms
• Strong computer skills & knowledge of MS Excel
• Effective communication skills, confident interacting with key contacts at all levels in verbal, written and electronic form
• Strong analytical skills, attention to detail and logical problem solver
  
  

What We Offer

At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.