Administrative Technician – Disability Claims at iA Financial Group (Industrial Alliance)

Description

Job Title

Administrative Technician – Disability Claims (12 months contract)

Build the future with us

Are you driven by the insurance domain and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Administrative Technician – Disability Claims, you will play a key role in ensuring the accurate processing of disability claims and provide meaningful support to insurers throughout their claims journey.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us as an Administrative Technician – Disability Claims, you’ll be at the core of our mission.

Here are the main responsibilities:

• Calculate differences with other sources of benefits (e.g. coordination with CPP/QPP, other plans)
• Calculate retroactive salary revisions and adjust files accordingly
• Make earnings payments in Long Term Disability Permanent files (Toronto contracts)
• Follow up on benefit amounts received (e.g. Service Canada, CPP/QPP) and calculate discrepancies to be paid
• Send annual forms for permanent claims, follow up on them, and extend benefits upon receipt
• What could accelerate your success in this role
  
  

We’re looking for someone who:

• Is known for their expertise in complex calculations: benefit discrepancies, salary revisions, reversals.
• Stands out for their in-depth knowledge of disability, CPP/QPP, and correction processes.
• Demonstrates strong ability to manage permanent disability files and premium waivers.
• Is recognized for their advanced knowledge of office automation tools (Word, Excel, Outlook) for follow-up and analysis Competent in drafting clear and professional letters and emails.
• Experience handling requests from various groups (e.g. Bell, PSMIP, QPAT).
• Has 2-5 years of experience in administrative or finance domain.
• Advanced level of English and French, as the position involves participating in calls with insurers in English and French, responding to emails, and drafting documentation in English and French with English- and French-speaking internal partners on a daily basis.
  
  

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
  
  

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!