Junior IT Specialist at Yellow Brick Games

Classification: Full Time Location: Québec/Remote

Yellow Brick Games is seeking an IT Specialist with a focus on End User Support. You will help lead, implement and maintain vital systems that power all aspects of the business.

Yellow Brick Games is based in Quebec City, Canada, and we are open to discuss remote-work situations. We are committed to diversity, and all qualified applicants will receive consideration for employment without regard to place of origin, age, status, religious beliefs, personal orientations, or physical condition.

RESPONSIBILITIES:

• Frontline response to incoming IT Helpdesk messages/calls, emails, and tickets.

• Contribute to knowledge base development for ongoing technical improvements and user self-service solutions.

• Assist with monitoring and maintaining IT asset inventory, ensuring proper allocation, maintenance, and replacement cycles.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.

• Assist in conducting regular system audits to ensure compliance with organizational goals, established SLA’s, licensing and regional requirements.
  

REQUIREMENTS:

• French and English, spoken and written.

• Ability to support and present ideas in a case-by-case user-friendly language.

• Minimum 2+ years of relevant education or job experience.

• Ability to participate in an on-call rotation program in the case of emergencies.

• Staying updated with relevant emerging technologies, threats and continuously evolving skills.

• Knowledge of Microsoft technologies, including but not limited to Azure, Entra ID, Exchange Online, Teams, Office, and Intune.

• Ability to operate hand tools and to lift and carry items up to 40lbs (18 kg).

At a minimum, an executable and functional understanding of:

• Identity and Access Management (IAM)

• Hands-on hardware and software troubleshooting.

At a minimum, a fundamental understanding of:

• Security.

• Networking.

• Containerization technologies such as K8s and Docker.

• At least one cloud-based platform such as AWS/Azure/GCP.

• The importance of ITGC and IT Frameworks such as the ITSG-33, NIST CSF and ISO 27001, etc.

INTERESTED IN THIS POSITION? Tell us why you’d be the ideal candidate by sending us a brief word of introduction,
along with your resume as an attachment.
***Please indicate the position you are applying for in the subject line

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