Assistant Vice-President, Employee & Family Assistance Program (EFAP) at Homewood Health Centre

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As Assistant Vice-President, Employee & Family Assistance Program (EFAP), you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What You’ll Be Doing

• Direct and support Clinical Managers, staff and associates, supporting and/or providing onboarding, training, coaching and performance evaluations
• Ensure effective case management, clinician supervision and compliance with key performance indicators (KPIs) such as response times, caseloads, service delays and client progress
• Work with internal teams on business strategies, service development and budgeting
• Support Sales and Marketing with client relations, customer meetings and the development of responses to RFPs and promotional materials related to EFAP
• Oversee documentation, case reviews and client communications while ensuring high service standards and regulatory adherence
• Monitor and manage regional cost metrics, staffing needs and service efficiencies to maintain budget and profitability targets
• Collaborate with internal teams, corporate customers and external partners to enhance service offerings and client satisfaction
• Facilitate the development of sustainable systems, products and processes that support excellent quality of service
• Support project requests, including providing periodic analysis of product and program development needs
• Conduct needs assessments for corporate customers and make recommendations for non-standard customer requests
• Collaborate with internal customers regarding inquiries (e.g., case review, formal referrals, workplace interventions)
• Provide expertise in clinical practices (counseling, proactive mental health care, case management, professional consultation)
• Make recommendations for the research and development of new product and service offerings
  
  

What We’re Looking For

• Master’s degree in Social Work, Counselling or Psychology
• Registration in good standing with provincial governing body
• Professional registration related to EFAP, conflict resolution, mental health or organizational development preferred
• 8-10 years’ experience including minimum 3 years in a leadership role and 5 years’ in clinical counselling
• Expertise in brief solution-oriented counselling, knowledge of assessment, crisis management and previous EFAP services would be assets
• Strong people management, team-building, organizational and time management skills
• Excellent verbal and written communication and presentation skills, French language skills would be an asset
• Proficient with Microsoft Windows, Word, Excel and PowerPoint
• Change agent with exceptional interpersonal skills and customer service delivery
• Demonstrated ability to understand organizational structure, interpret needs and work effectively with key customer contacts
• Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset
  
  

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.