Disability Case Manager at Paladin Airport Security Services / Services de Sécurité d'Aéroport Paladin

Paladin Airport Security Services is hiring for two disability case management positions. This is a unique opportunity to make an impact by building and developing a dedicated return-to-work, and injury and illness management program. One position will support occupational disability management; the other will support non-occupational disability management.

Reporting to the Occupational H&S (OH&S) Manager or Director, People & Culture, the Disability Case Management Specialist will be responsible for developing, implementing, and leading either the occupational or non-occupational injury and illness management program for the Pacific Region. This includes overseeing all claims and facilitating safe and timely return-to-work (RTW) outcomes after workplace injuries.

These positions will be fully in-office and can be based out of Vancouver (YVR), Victoria (YYJ), Abbotsford (YXX), or Kelowna (YLW) Airports.

Key Responsibilities

• Develop and implement a structured case management and graduated return to work framework for either occupational or non-occupational illness or injuries.
• Develop and implement a structured case management and graduated return to work framework
• Actively facilitate transparent communication with all key stakeholders, including employees, management, unions, People & Culture, workers compensation boards, health services, and, if applicable, insurance representatives
• Evaluate functional capabilities and liaise with management to assess the Company’s ability to provide suitable, safe and productive modified work
• Conduct Ergonomic and Worksite Assessments to support safe job accommodations
• Promote compliance with occupational health & safety regulations that pertain to the management of workplace injuries and return to work planning
• Review job/physical demands and develop tailored return-to-work plans in collaboration with employees, physicians, unions, and management
• Provide training and education to frontline staff and managers with respect to their responsibilities within Illness & Injury Management
• Research, develop, and implement vocational plans to support employees who cannot be accommodated locally, including job searches and transitional work placements
• Travel to worksites throughout the province occasionally on an as-needed basis.
• Other duties as required.

Requirements

• Post-secondary education related to Illness & Injury Management (Kinesiology/Ergonomics preferred).
• 5+ years managing complex workers’ compensation claims or complex workplace accommodations and RTW programs
• (Non-Occupational) Comprehensive knowledge of disability management best practices and the duty to accommodate under the Canadian Human Rights Commission.
• (Occupational) Comprehensive knowledge of claims management best practices, workers compensation claims adjudication processes and analyze functional information within the context of the work environment.
• Ability to navigate complex operations and ambiguity to provide clarity to processes.
• Strong knowledge of claims adjudication, occupational health, and legislative requirements.
• Experience in unionized environments strongly preferred.
• Strong communication, problem-solving, and stakeholder management skills.

Salary: $90,000 - $100,000 + bonus