IT Support Analyst - North America at BPP Holdings

An opportunity has arisen for an IT support Analyst to act as the initial touchpoint for both staff and students for IT support in North America, you’ll handle queries, incidents, and requests. Whether someone needs technical assistance or seeks information, you’ll be there to provide prompt and professional onsite and remote support.

What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:

• Brilliantly, you can study any of BPP’s courses for free – be it a professional qualification or full degree.
• With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home.
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

You will be responsible for:

When users encounter technical problems, you’ll troubleshoot and aim for timely resolution working with both internal and external departments to deliver a high-quality service, contributing to a positive experience for both staff and students alike

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

• Demonstrates a strong passion for IT Support and Technology
• Self-motivated and committed.
• Be proactive with a willingness to learn.
• Familiarity with Windows OS (Mac OS Desirable)
• Knowledge of Office 365 applications
• Excellent written and verbal communication skills with demonstrable patience, and the ability to translate technical information to non-technical users.
• An ability to maintain accurate records and track progress effectively while handling multiple open tickets.

We may close this role early due to the number of applications and would encourage you to apply ASAP.

BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices

BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.