RE Services Manager, West at Rogers Communications

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Manager, Real Estate Services- British Columbia

Reporting to the Sr. Manager, Real Estate Services, the Manager, Real Estate Services (based in Vancouver) is accountable for the end-to-end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. This includes but is not limited to the measurement of performance against financial targets and service level agreements (SLAs) ensuring tenant communication and satisfaction, and ensuring consistent, high-quality service delivery.

What You'll Be Doing

• Provide oversight and relationship role for Rogers in the assigned sites - oversee BGIS execution of FM SOW - in and out of scope
• Act as the primary liaison for building issues for assigned sites between Rogers and the Business Units. Manage ongoing communication with all stakeholders about performance satisfaction, emergencies, and escalations.
• Ensure service provider's objectives align with Rogers CRE objectives as defined in the assigned sites.
• Meet regionally as defined in the service agreement
• Monthly/quarterly/annual operations review for the region with the appropriate CRE and BGIS team. The goal is to formally document and review FM operations and financial activities including FM KPI's.
• Weekly one-on-ones with BGIS counterpart to discuss any challenges or roadblocks
• Support Rogers Project Management team in project planning, delivery and execution for the region
• Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives - regional primary point of contact with Rogers BU stakeholders.
• Support the CRE and BGIS team to ensure that the Business Continuity Plan (BCP) is effective and tested in order to meet the demand should it be invoked.
• Support the tenant request process in the region which will be initiated through the Facilities Service Centre. This is outside the GMAX outsourcing agreement.
• Support the Performance Management team with respect to performance enhancements and performance of SLA's as defined for the region.
• Support the Environmental and Sustainability team ensuring that FHA / fire & life safety compliance for areas not outsourced as well as the oversight of BGIS where it has been outsourced
• Recoverable insurance costs - process with BGIS and Rogers finance / risk / insurance for assigned sites.
• Advise/consult for annual OPEX and CAPEX budgets as required for assigned sites.
• Review and submit for approval and implement any FM related contract change orders for the assigned sites.
• Ambassador all BGIS cost saving initiatives for assigned sites.
• Mentor and guide direct reports toward shared goals.
  
  

What You'll Bring

• BOMA Designation RPA or FMA is preferred
• Minimum 7-10 years of experience in Facilities or Property Management
• Excellent written and oral communication skills
• Analytical and problem solving/troubleshooting skills
• A sound understanding of Electrical & Mechanical systems is essential
• Very proficient in MS Office suite and SharePoint
• Excellent interpersonal and relationship-building skills
• Solid organizational skills, with an attention to detail and the ability to be flexible and adaptable to a changing environment to provide results
• Good work ethic, with the ability to work both independently and with teams
• Must have a valid driver's license in order to use a company fleet vehicle.
  
  

Travel requirement – 40% within British Columbia

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract Not Applicable (Regular Position)

Work Location Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC

Travel Requirements Up to 50%

Background Check(s) Required Canadian Criminal Record Check and Driver's Abstract

Posting Category/Function Real Estate / Facilities & Operations and Maintenance

Requisition ID 330761

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes Corporate