Product Owner, Corporate Systems at Sentrex Health Solutions

Position Type: Full Time

Department: IT

Work Location: Markham, ON

Work Arrangement: Hybrid

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  
  
  

The Opportunity:

The Product Owner leads the enhancement of our core applications in alignment with Sentrex’s strategy and goals. You will work closely with business and development teams to execute and deliver key development priorities.

Being data-driven, user-centric, and managing multiple priorities across a line of business are required for success. The product owner’s goal is to deliver applications that help patients and physicians get access to care and support for specialty medications.

As Product Owner, you will be integral in creating solutions that connect our ecosystem and differentiate Sentrex from the competition. The Product Owner will be accountable for executing the product development lifecycle from ideation through prioritization, discovery, development, training, and launch.

A Day in the Life (What you will do here):

• Prioritize the backlog to meet the needs of the business
• Convert business requirements into user stories then work with software developers to ensure they are clear on what is expected
• Participate in all sprint ceremonies during each two-week sprint development cycle including daily standups, grooming sessions, sprint retrospectives, and sprint demos
• Triage and document feature enhancement requests
• Liaise with internal partners to identify, define, and document product requirements, objectives, and scope
• Work with cross-functional teams to improve process efficiencies through product enhancements
• Coordinate the development of training materials
• Promote and advocate user adoption of the product
• Other duties as assigned by you manager
  
  
  

What you need to ensure you are set up for success:

• 3–5+ years of experience as a Product Owner, Business Analyst, or Systems Lead managing enterprise systems or workflow platforms
• Hands-on experience with at least two of the following: Salesforce (SFDC), Monday.com or other work-management tools, ERP systems, telephony/contact-center platforms (e.g., Talk desk, Five9, RingCentral), Distribution software.
• Demonstrated ability to gather business requirements and convert them into user stories, workflows, and configuration requirements
• Proven experience delivering enhancements that drive operational efficiency, visibility, and automation
• Strong understanding of business process design and ability to partner with stakeholders across operations, finance, sales, and IT
• Experience working in Agile/Scrum with backlog management, sprint planning, and user acceptance testing
• Data-driven mindset with ability to build reporting requirements and define success metrics
• Excellent communication skills with the ability to translate business needs into technical requirements and explain system decisions to non-technical audiences
• Strong documentation, prioritization, and change-management capabilities
• Demonstrated ability to manage multiple projects and deliver in a dynamic, fast-paced environment
  
  
  

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  
  
  

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.