People & Culture Manager at The Dermatology Philosophy

The Role

The People & Culture Manager plays a critical role and is responsible for supporting patient care teams of physicians, mid-level providers, nurses, and patient care coordinators. Reporting to the Chief Operating Officer, the People & Culture Manager works closely with the teams by managing the new hire onboarding, staff development, performance conversations, benefit administration and much more. A key function of this position is the development and execution of people strategies and practices to ensure exceptional people management and engagement amongst our employees. An eye for details, strong interpersonal and communication skills will be key for this position.

Expectations for the Role

• Partner closely with the Operations Manager to provide daily support on people-related matters, ensuring alignment between operational needs and People & Culture practices.
• Contribute to the development, enhancement, and ongoing optimization of HR programs, policies, and processes to support organizational goals established by the CEO and COO.
• Lead quarterly staff meetings and team touchpoints, facilitating open communication, addressing issues or concerns, and supporting continuous improvement across all departments.
• Review, revise, and maintain organizational memorandums, policies, and internal communications to ensure clarity, accuracy, and alignment with current practices.
• Identify opportunities for improvement within existing people processes and lead the development and implementation of new procedures where needed.
• Support managers with team development, including training, coaching, employee relations, performance management, performance reviews, and compliance with workplace health and safety requirements.
• Drive the implementation of HR programs and initiatives, supporting action plans and motivating teams to achieve organizational and operational objectives.
• Collaborate with the Operations Manager to assess the clinic environment and key business metrics, identifying trends, concerns, and opportunities for improved employee engagement and operational effectiveness.
• Participate in regular leadership meetings, providing updates on employee achievements, areas of concern, trends, and key HR metrics.
• Maintain strong relationships with external partners, including vendors, insurance providers, benefits carriers, and referring physicians, ensuring seamless support for employees and clinic operations.
• Oversee HRIS and payroll-related updates, including Payworks entries, compensation changes, and full employee lifecycle management in BambooHR.
• Oversee benefit administration, serving as the primary point of contact for employees regarding benefit inquiries, enrollment, changes, and troubleshooting, and collaborating with benefit brokers as needed to resolve issues and support program optimization.
• Facilitate regular two-way feedback, ensuring employees and leaders receive timely, constructive, and solutions-focused guidance.
• Lead and support formal employee relations processes, including progressive discipline, performance improvement planning, and terminations, ensuring compliance with legislation and organizational standards.

Qualifications

Required Education:

• Degree in Business Administration, Healthcare Administration, Human Resources or related field
• Required Experience, Knowledge & Skills:
• Advanced proficiency in MS Office Suite of products (Outlook, Excel, Word, PowerPoint)
• Leadership and people management including staff scheduling, employment lifecycle and government related regulations
• Strong communication skills both written and verbal; ability to build credibility, rapport and relationships with both internal and external stakeholders, employing negotiation skills as required
• Exceptional customer service skills with a talent for building loyalty
• Ability to work in a complex, fast-paced, rapidly changing environment
• Excellent time management and prioritization skills

Asset Qualifications:

• Education in a healthcare related field or Human Resources
• Prior experience working in healthcare, medical setting or clinic

Offers and Perks:

• The opportunity to work alongside a team of highly skilled professionals
• Extremely competitive wages and bonuses
• Employee incentives and perks
• Ongoing paid training and professional development opportunities
• Consistent work hours and a commitment to work/life balance
• Supportive team dynamics and regular opportunities for collaboration
• Excellent mentorship and leadership
• Safe, supportive and tolerant workplace

Work Environment & Culture:

• What is the work culture like at the clinic? Our Clinic culture is collaborative, supportive, and focused on patient- centered care. We believe in open communication and teamwork. We prioritize continuous learning by offering educational dinners that cover a range of topics including various conditions, medications, and treatments.
• How does the clinic support work-life balance? Our clinic is committed to fostering a balanced environment for all team members. We understand that maintaining a healthy work-life balance is essential for well-being and productivity. By fostering a positive and supportive workplace, we aim to bring their best selves to both their work and personal lives.
• Can you describe a typical day for a staff member here? A typical day at our clinic is engaging and centered on patient care. The day often begins with a morning meeting with your team, where the team reviews the schedule, discusses patient’s needs, and aligns on priorities. Throughput the day staff work with a range of patients, assisting in procedures, educating patient on treatments. In between, there is always communication among the team ensuring everyone feels supported and informed. The day typically ends with preparing for the next day. It’s a fast-paced yet rewarding environment.

Career Growth & Development:

• Are there growth opportunities in the company? We offer growth opportunities within the company. We have multiple team lead positions available, allowing for career advancement as you develop in your role. Additionally, we are committed to professional development and provide educational sessions to help further your knowledge in dermatology.

Benefits & Compensation:

• What benefits does the clinic offer (health insurance, retirement plans, etc.)? We offer a comprehensive benefits package that includes health insurance, dental and vision coverage.

Clinic’s Mission & Values:

• What is the clinic’s mission and values? Our mission is to provide exceptional dermatological care in a welcoming, supportive, and professional environment. We are dedicated to improving the health while maintaining the highest standards of medical care. Our clinic strives to create a positive and collaborative atmosphere where our staff works as a unified team to ensure every patient’s experience is compassionate, thorough, and personalized. We aim to continually innovate and grow, both in our clinical practices and in fostering an inclusive, empowering environment for our staff to thrive.
• What sets this clinic apart from others in the area? Our clinic stands out for its commitment to patient centered care, and a collaborative team approach. We prioritize individualized care, ensuring each patients receives a tailored treatment plan and feels valued throughout their experience. We’re also attentive to creating an inviting and professional environment, taking pride in the look and feel of our clinic to enhance the patient experience. Additionally, our dedicated research institute brings valuable insights to our team and patients, helping us stay at the forefront of dermatology and offer innovative, evidence-based treatments.

Team Dynamics:

• How do the different teams (physicians, nurses, medical office assistants, management) collaborate? Each team plays a vital role, and we work together to ensure the best patient experience. Communication is ongoing throughout the day with all team members to ensure smooth patient flow and timely support. We use multiple channels to communicate with one another and Management also supports these open communication channels and encourages feedback, so everyone’s voice is heard and valued.
• How many team members are there in the organization? Our organization has a total of 130 team members. This includes a diverse group of dedicated professionals, from Physicians, Nurses, Medical Office Assistants, to Clinical Research Coordinators and management staff.

Job Type: Full-time

Pay: $70,000.00-$75,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person