Business Systems Manager, ERP at Mircom Technologies

As the Business Systems Manager, ERP, you will be Mircom’s subject matter expert and process authority for all ERP-enabled business functions. In this pivotal role, you will ensure that business operations across all departments are fully aligned with, and optimized for our Microsoft Dynamics 365 platform. Leading a team of business systems analysts, and collaborating closely with 3rd party support partners, you will champion process integrity, harmonization, and continuous improvement company wide. You will be both the architect and guardian of interconnected business processes, ensuring they drive efficiency, accuracy, and strategic value across the entire organization. This is a full time role based out of our head office in Vaughan, ON.

Key Responsibilities:

• Serve as the single point of accountability and expertise for all ERP-supported business processes at Mircom.
• Oversee the design, implementation, and continual optimization of end-to-end business processes within Microsoft Dynamics 365.
• Ensure comprehensive integration and alignment between business strategies, operational workflows, and the ERP platform across all departments (Finance, Supply Chain, Manufacturing, Sales, Service, etc.)
• Define, document, and maintain “best practice” business processes, standard operating procedures, and ERP configurations.
• Drive process harmonization, consistency, and data integrity throughout the company.
• Lead cross-departmental workshops to capture and analyze business needs, pain points, and future requirements.
• Translate organizational strategy and department-level initiatives into scalable, system-enabled business processes.
• Ensure that process changes, enhancements, and new features are well planned, communicated, and adopted with minimal business disruption.
• Own the change governance process, including impact analysis, documentation, approvals, and compliance tracking.
• Lead, mentor, and develop a high-performing team of business systems analysts dedicated to ERP process oversight.
• Assign projects, set priorities, and provide ongoing coaching to ensure exceptional team performance and growth.
• Manage 3rd party vendor relationships for ERP support, handling ticket escalation, coordination, and vendor accountability.
• Act as executive escalation point for unresolved ERP issues, ensuring business continuity and stakeholder satisfaction.
• Identify process gaps, inefficiencies, and opportunities for business process re-engineering.
• Analyze support trends, business KPIs, and user feedback for actionable insights.
• Oversee implementation and tracking of approved process and system improvements.
• Measure and ensure the delivery of meaningful business value from all ERP-related projects and enhancements.
• Serve as the bridge between business operations and IT, translating business needs into clear technical requirements.
• Collaborate with IT, solution architects, and 3rd parties on system integrations, upgrades, and ERP-related initiatives.
• Ensure all technical changes support and enhance overall business process objectives.

Requirements and Skills:

• Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Computer Science or a related field.
• 5+ years’ experience managing ERP systems (ideally Microsoft Dynamics 365) with direct responsibility for process optimization and alignmen.
• 2+ years leading business/system analyst teams within a process-driven, cross-functional environment.
• Demonstrated experience governing enterprise business processes and overseeing process change at an organizational level.
• Track record of successful ERP project delivery and business process transformation.
• Experience managing 3rd party vendor relationships (ERP support, integration partners, etc.)
• Strong knowledge of manufacturing, distribution, or field services industries preferred.
• Project management or business process certification is an asset.
• Mastery of business process mapping, process reengineering, and ERP workflow design.
• Exceptional leadership and team development skills; able to motivate, mentor, and build high-performing teams
• Advanced problem-solving, analytical, and critical thinking abilities..
• Comfortable leading and influencing cross-functional teams and senior stakeholders.
• Outstanding communication, facilitation, and documentation skills; able to convey complex concepts with clarit.
• Proven ability to drive change, foster alignment, and deliver business results in a matrixed environment.
• Vendor management and negotiation expertise.

What Mircom Offers:

• A great working environment
• Competitive salary
• Group insurance benefits
• Company RRSP program

We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.

Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act, Mircom is committed to providing a welcoming and inclusive work environment for all individuals with disabilities in a respectful and dignified manner. Accommodations will be made available, upon request, to applicants who have specialized needs throughout the recruitment process.

Disclaimer: Mircom does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other job postings. Any resume or other information received from a supplier not approved in advance by Mircom to provide resumes to this posting or website will be considered unsolicited