Business Consultant at TELUS

Location: Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA Edmonton, AB, CA Req ID: 51940 Jobs by Category: Operations Job Function: Planning and Analysis Status: Full Time Schedule: Regular

Description

Create awesome experiences for our customers.

Join our team and what we'll accomplish together

We are currently seeking a detail-oriented and results-driven Business Consultant to support our Technician Field teams' performance through strategic incentives management and performance optimization. This is an exciting opportunity to be part of a transformational team that leverages business and financial acumen to drive tangible outcomes while delivering exceptional customer experiences.
As the successful candidate, you'll partner closely with field teams, leaders, sales support, and channel marketing to enhance sales performance and productivity through data-driven insights, incentive program execution, and performance management strategies.

What you’ll do

Incentives Management & Performance Consulting:

You will analyze channel performance metrics and financial data to identify opportunities, forecast trends, and develop both short-term and long-term tactics to achieve TELUS acquisition goals. Your business acumen and attention to detail will be critical as you:

• Design and execute incentive programs and performance management tools that enable field managers to effectively coach and develop their teams
• Conduct detailed financial analysis and forecasting of sales performance, incentive payouts, and ROI on performance initiatives
• Analyze granular sales and order data by technician, team, and region to identify performance outliers and trends requiring intervention
• Leverage industry best practices and cross-channel learnings to optimize incentive structures and performance frameworks
• Facilitate regular feedback sessions with key stakeholders to gather qualitative insights on program effectiveness and operational challenges
• Develop segmented enablement strategies tailored to different performance cohorts based on data analysis
• Provide business intelligence and channel feedback to Marketing, Product & Services, and Operations stakeholders to inform strategic decision-making
• Monitor budget allocation and financial performance of incentive programs to ensure cost-effectiveness and business impact

Qualifications

What you bring

• Exceptional communication skills including presentation, written, and verbal communication in a consulting, stakeholder management, and business advisory context
• Proven business consulting or performance management experience with demonstrated ability to drive measurable results through strategic initiatives and incentive programs
• Strong financial acumen with experience in budget management, financial forecasting, and analyzing the ROI of performance initiatives
• Experience designing, implementing, and managing incentive compensation programs or performance-based reward structures
• Strong organizational and project management skills with the ability to prioritize multiple initiatives, manage stakeholder expectations, and deliver results under tight deadlines
• Self-motivated and proactive problem-solver who can work independently, anticipate challenges, and develop creative solutions with minimal supervision

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 3+ years of consumer or retail sales experience
• Familiarity or experience with TELUS consumer products and solutions is an asset

Salary Range: $87,000-$131,000 Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.