Web Solutions Developer III, Google Cloud Support (English) at Google

Minimum qualifications:

• Bachelor's degree in Computer Science, Electrical Engineering, Math or a related quantitative field, or equivalent practical experience in software development.
• 6 years of experience in full-stack software development and system design.
• Experience with programming in at least one of the following: Java, Python, GoLang or TypeScript/JavaScript.
• Ability to communicate in English fluently to support client relationship management in this region.
  
  

Preferred qualifications:

• Experience in using test frameworks.
• Experience with Customer Responsibility Matrix (CRM) and billing systems.
• Proficiency in machine learning, data analysis, and data science.
• Familiarity with application-level data storage, retrieval, and analysis tools and concepts such as SQL, NoSQL, logs analysis, protocol buffers, and MapReduce.
  
  

About The Job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google's Web Solutions Developers innovate and develop software-based solutions for complex business problems. We're looking for someone who is interested in automation, building scalable solutions, working with large data sets, and bringing deep software development experiences to the complex problem areas of modern development on the internet.

As a Web Solutions Developer, you will use your technical aptitude and design skills to analyze problems, provide elegant and scalable solutions to them, and identify and resolve dependencies. You are a full-stack developer and solid in multiple web technologies and back-end systems. You require excellent communication skills, as you will interact frequently and closely with our stakeholders from around the world, and across different functions, to identify pain points and devise innovative technical solutions. You should have a passion for developing software that enables business insight or scales business solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Design and develop applications or tooling for cloud support.
• Write and review detailed technical design documents.
• Monitor and enhance performance of applications and services.
• Partner with tech leads to build reliable and scalable features.
• Understand customer and agent issues and advocate for their needs with cross-functional teams.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .