Production and Operations Specialist (Bilingual) at Canada Life

Career Level 15 

Akemi De Castro 

Workplace Benefits and Retirement, Business Development Sales 

Permanent Full Time 

We are looking for a Production and Operation Specialist (Bilingual).

At Canada Life, we believe in doing what’s right for our clients, our communities, and each other. As a Production and Operations Specialist on the Best Practices team, you’ll play a key role in supporting the operational excellence that helps our teams deliver consistent, efficient, high-quality experiences.

What You’ll Do

• Coordinate and support internal events and initiatives that promote knowledge sharing and team alignment.
• Manage workflows and operational processes to ensure timely and efficient delivery of team priorities.
• Maintain and enhance the Group Retirement Services (GRS) SharePoint site, ensuring content is intuitive, up-to-date, and easy to navigate for users across the organization.
• Update and organize essential Best Practices documentation, ensuring accuracy, accessibility, and alignment with current standards.
• Collaborate with team members and stakeholders to streamline processes and improve operational efficiency.
• Contribute to a culture of continuous improvement by identifying opportunities to simplify and enhance how we work.
• Build strong working relationships across teams, fostering a collaborative and inclusive environment.
  
  

What You Bring

• Strong organizational skills and attention to detail.
• Experience with SharePoint or similar content management systems, and project management software, like Smartsheet.
• A proactive mindset and ability to manage multiple priorities.
• Clear communication skills and a collaborative approach.
• A commitment to continuous improvement and delivering high-quality work that supports team and organizational goals.
• Ability to effectively manage work volumes, balancing competing priorities, and adapting quickly to shifting projects and deadlines.
• Knowledge of the group retirement industry would be an asset.
• Knowledge of French would be an asset. As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
  
  

The base salary for this position is between $50,400 minimum - $83,900 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Great-West Lifeco and Canada Life - Apply today!

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life.

At the end of 2023, our companies had over 33,500 employees, 232,000 advisor relationships, and thousands of distribution partners – serving approximately 42 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

Being a part of our organization means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

We would like to thank all applicants, however only those who qualify for an interview will be contacted.