Accounts Receivable Specialist at Trackforce

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs - all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

Role Overview

We are seeking a highly motivated and detail-oriented Accounts Receivable Specialist to support and optimize our end-to-end AR processes, including billing, cash application, collections, and account reconciliations. The ideal candidate will be confident handling complex AR issues, comfortable working across multiple departments, and capable of ensuring accuracy and efficiency in all financial transactions. This role supports customers across Canada, US, and EMEA - therefore strong communication skills, including French, are essential. The candidate will work closely with Sales, Customer Success, the AR Manager, and the Shared Services Director to ensure timely and accurate billing, healthy cash flow, and compliance with audit requirements.

Key Responsibilities

• Strong understanding of full-cycle Accounts Receivable processes (billing, cash application, collections, reconciliations)
• Excellent interpersonal and communication skills, including the ability to communicate with customers and internal stakeholders
• Ability to read Statements of Work (SOWs), contracts, and service agreements for accurate billing setup.
• Proficiency with subscription billing modules and ERP/financial systems.
• Strong problem-solving abilities and comfort handling complex or escalated AR issues.
• High attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in French (required) for supporting Canada and EMEA customers.
• Ability to collaborate effectively with Sales and Customer Success teams.
• Ability to support all audit requests for quarterly and yearly
• Cash application daily using multiple banks and currencies
• Support audit requests monthly, quarterly and annually.
• Ability to process credit cards online
  
  
  

Qualifications

• 3-7+ years of experience in Accounts Receivable, Billing, or a similar finance role.
• Experience with daily cash application and obtaining remittance information to meet audit standards.
• Proven experience in collections, including contacting customers, managing follow-ups, and scheduling calls with customers and Sales Representatives.
• Experience supporting monthly, quarterly, or annual audits.
• Hands-on experience reviewing projects and coordinating billing with cross-functional teams.
• Strong knowledge of financial controls and compliance requirements.
• Advanced Excel skills and familiarity with financial software/ERP systems.
• Bachelor’s degree in Accounting, Finance, or a related field (preferred).
  
  
  

Success Metrics

• Weekly account reviews will be performed to provide guidance when issues are identified but also to measure progress made on assigned portfolio.
• Reports are generated daily to identify action that needs to be take on new accounts, existing accounts or potentially cancelling accounts and completion of requests.
• Ability post cash received daily and reconcile to ensure that payments posted match to the bank reconciliation performed daily
  
  
  

Working at TrackForce

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers - and having fun while doing it.

At Trackforce, we live by our core values:

• Foster Curiosity
• Lead with Empathy
• Take Ownership and Be Accountable
• Empower Diversity
• Be True and Act with Integrity
  
  
  

At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.