Onsite IT Specialist Hybrid (St-Cuthbert) at S3 Technologies Inc.

COMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together

With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.

What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.

Our ambition is clear: to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!

The Role

In the role of Onsite IT Specialist hybrid, you will accompany one of our customers and its users in their daily activities directly in their facilities located in Saint-Cuthbert (about a few days per week).

While at our client’s office, you’ll need to think on your feet and use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices – workstations, laptops, smart phones, and other peripherals. You’ll also configure devices, perform maintenance tasks, manage inventory, and update documentation.

In this role, you’ll have hands-on experience working with Office 365, Exchange, Windows 7 through Windows 10, iOS/Android phones, Windows Server 2008-2019, Active Directory, DHCP/DNS, VMware, and more.

You like contact with people, you are conscientious and you are looking for a job that allows you to put forward your high level of customer service, your autonomy and your ability to solve problems and find solutions? The position of Onsite IT Specialist is just for you!

Main Job Responsibilities

As an Onsite IT Specialist, you will have to

• Install, configure, and diagnose client workstations and equipment (hardware and software)
• Support customers or projects that can’t be performed remotely as well as maintenance routines
• Verify and diagnose servers, network hardware, and other infrastructure issues with the help of our System Administrators
• Document in detail the activities carried out as well as the technical information collected
• Assist the support team by solving remote customer problems when in the S3 office
• Participate in on-call rotation.
  
  

As an IT Support Specialist, you will have to

• Understand and analyze client requests to identify their priority and impact
• Recognize and follow the procedure for situations requiring escalation
• Provide remote support, installation, configuration, and troubleshooting for various office applications, computers, peripherals, and mobile devices
• Follow up with clients on the progress of their support requests
• Document interventions and update internal systems.
  
  

Skills And Experience Requirements

• Degree in IT or related field
• Minimum 1 year of experience in IT support
• Good communicator, able to communicate effectively with peers and clients even in stressful situations;
• Perfectly fluent in French, both oral and written
• Excellent customer service skills and good listening skills
• Strong knowledge of operating systems for Microsoft users
• Experience in diagnosing hardware problems and replacing PCs and servers
• Experience configuring and diagnosing problems on mobile devices
• Intermediate knowledge of Microsoft networking and server operating systems
• Own a valid Canadian driver’s license and car.
  
  

Perks and Benefits

• Competitive salary, based on your experience
• Flexible remote work policy
• Group insurance
• Ambitious and dynamic corporate culture
• Several social and sporting activities throughout the year
• Opus card paid in part by the company
• Games and relaxation area in the office
• Gym and showers on site
  
  

Only selected candidates will be contacted.