Student Services Generalist - Lead at Lakehead University

Student Affairs Barrie STEM Hub Full-time Permanent

Overview

Join Lakehead University’s Barrie STEM Hub – officially opening in the Fall of 2026.

The Student Services Generalist - Lead is a highly visible, hands-on, and relational position responsible for ensuring the coordinated and effective delivery of services and supports for students at the Barrie STEM Hub. This role is the central coordinating link responsible for ensuring seamless, integrated support for students. Working directly with the student service leaders, the Lead will coordinate and implement their expertise and programming locally. The Lead will facilitate strong working relationships and open communication between the student service departments (e.g. Student Success, Student Central, International Student Services, Graduate Studies, etc.) to ensure student needs are met in a positive, student-centred way.

During initial start-up, the role will also provide project management support to support the setup of the student services delivery model and coordination across units.

Responsibilities

Responsible for ensuring seamless, integrated, and effective delivery of a comprehensive suite of student services and supports at the Barrie STEM Hub. This involves acting as the central coordinating link between student service areas, developing resources and referral pathways (where appropriate and required), facilitating strong relationships among all student service leaders to ensure positive, student-centred outcomes. This includes developing and implementing student feedback mechanisms to track student needs and satisfaction and inform the evolution of student service delivery for the Barrie STEM Hub.

Accountable for providing direct, front line, integrated support as the primary, on-site generalist for a broad range of student needs across several student support fields. Additionally, requires focused expertise in a specific Portfolio Area, serving as the local point of specialized coordination for that function. Specific Portfolio Areas may include: Student Accessibility, Financial Aid, Career & Co-op, Graduate Studies, Academic Support, among others. Responsible for working with the applicable student service area, under the relevant Student Service Department Leader, to ensure the provision of services that align with the department’s policies, procedures and deliverables.

Accountable for the supervision, guidance, and support of the on-site team of Student Service Generalists, ensuring their effective performance and development in delivering integrated student services.

Qualifications

• 8-10 years of progressive student service experience working in a university or college setting, along with an undergraduate degree.
• 3-5 years of supervisory experience within a student service environment.
• Comprehensive knowledge of the principles and practices of student-centred service delivery and integrated support models.
• Detailed understanding of the policies, procedures, and service offerings of various student support units (e.g. orientation and transition, advising, financial aid, academic supports, student success, international services, billing, student referrals).
• Deep knowledge and technical expertise within a specific, assigned portfolio area (e.g., Student Accessibility, Financial Aid, Career & Co-op, Graduate Studies, Academic Support, among others) to act as the local expert working in coordination with the relevant student service department leader and team.
• Excellent skills in facilitating collaboration and building strong, productive working relationships with central service leaders and staff.
• Highly developed verbal and written communication skills to ensure open, clear, and positive communication between central departments and the student services Generalist team.
• Knowledge of effective supervisory principles, including performance management, coaching, delegation, and development for student facing support teams.
• Ability to develop and deliver training on service provision for the Generalist team.
• Strong knowledge of standard office routines, record management, and adherence to confidentiality standards (e.g., FIPPA).
• Proficiency in using Student Information Systems (e.g. Ellucian Colleague), CRM software, and platforms for tracking interactions and managing case files. Working knowledge of reporting tools, such as Informer, and advanced skills in Excel are considered an asset.

Lakehead University is committed to creating a diverse and inclusive environment and welcomes applications from all qualified individuals including women, racialized persons, Indigenous people, persons with disabilities, and other equity-seeking groups. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. This is in accordance with Canadian immigration requirements.

Lakehead University has a goal to recruit and retain a diverse workforce as measured by increasing representation of underrepresented groups among applicants, candidates, and hires. Experience working with Indigenous or racialized communities, and/or members of other equity-deserving groups, is a strong asset. A lived experience or worked experience of any of these issues is preferred.

We appreciate your interest; Lakehead University is committed to supporting an accessible environment. Applicants requiring accommodation during the interview process should contact the Office of Human Resources at (807) 343-8010 ext. 8334 or [email protected] to make appropriate arrangements.

Benefits Information Application Deadline: Wednesday, December 24, 2025 - 11:59pm Salary: Under Evaluation ($77,222.72 - 96,528.11) Contact Information: [email protected] Reference Number: SCHII-25-57
Application Deadline: Wednesday, December 24, 2025 - 11:59pm Salary: Under Evaluation ($77,222.72 - 96,528.11) Yes, eligible for benefits Contact Information: [email protected] Reference Number: SCHII-25-57