Operational Excellence Sr. Manager at Humanise Collective

At Glassroom, we transform brilliant strategies into inspiring results.

Glassroom is a fast-growing independent media agency, a true laboratory where we prioritize transparency with our advertisers, the continuous professional development of our experts, and the constant improvement of our practices.

We are convinced of the strength of the collective. It's curious, ambitious, and autonomous humans who allow us to offer a unique service to our clients. Human intelligence and teamwork are the fuel of our agency.

We are part of Humanise, a collective of independent and complementary companies that share a simple conviction: consumers are first and foremost people.

Within Humanise, our mission to "do the best work humanly possible" relies on the richness and diversity of our talents.

We celebrate the uniqueness of each person. That is why we are committed to cultivating a safe, inclusive, and equitable work environment that will allow you to flourish.

Job Description

We are looking for a Senior Manager, Operational Excellence who shares our obsession with transparency and stewardship. In this role, you are not just an administrator; you are the guardian of our business health and the architect of trust between our clients and us. You ensure that every step of the media process—from the first dollar planned to the final invoice reconciled—is executed with precision, clarity, and integrity.

You will be responsible for the operational infrastructure of both our Montreal and Toronto offices. You will bridge the gap between our Media teams and Finance, ensuring our technology stack (Mediaocean/Prisma) is used not just for billing but also for business intelligence.

You will serve as a bilingual liaison between our Montreal and Toronto offices, ensuring consistency in the financial management of client accounts.

Your Responsibilities (What You Will Do Daily)

• Stewardship & Optimization
  
  

Financial Integrity and the "Every Dollar Counts" Standard:

• Transparent Billing: Oversee the end-to-end billing cycle with a zero-error mindset.
• Precision Reconciliation (Prisma): Lead the monthly reconciliation process. You actively oversee teams in managing discrepancies between Prisma and ad servers (e.g., CM360) and put in place recommendations for policies and process to have our team adhere to clearance You will also explore new opportunities with the analytics team for business intelligence and reporting layers.
• WIP & Revenue Management: Manage Work In Progress (WIP) and revenue recognition, ensuring that our internal financial health reflects the success we deliver to clients.
• Operational Excellence And Tool Kit
• System Mastery: Act as the agency's Subject Matter Expert for Mediaocean (Spectra/Aura) and Prisma. You will ensure these systems are configured to track "actuals," enabling real-time investment tracking accurately.
• Process Optimization: Continuously audit our "Estimate-to-Pay" workflows. You will strip away inefficiencies and administrative bloat, ensuring our teams spend less time on manual entry and more time on client strategy. We expect you to make recommendations for operational excellence and new tools proactively.
• Vendor Management: Manage the operational side of our partnerships, ensuring their costs are accurately passed through and audited.
• Business Health & Client Compliance
• Client Management: Partner with Account Leads to review client P&Ls and reports. You will flag when we are over-utilizing or under-utilizing resources to ensure a sustainable business model. You will also assist the team when it comes to discussions of scoping and support in validation based on past experience (burn rate analysis etc.)
• Audit Readiness: Maintain files and processes in a state of "audit readiness" at all times, ensuring that if a client asks to see where their money went, we can show them down to the penny, instantly. You will work closely with finance to understand cash flow and the sequence of liabilities.
  
  

Your Assets (What You Bring)

• Bilingualism: You have professional fluency in French and English (written and verbal), capable of navigating complex financial discussions in both the Montreal and Toronto markets.
• Experience: 5+ years of experience in operational excellence at a media agency or media company
• Experience in the creative, technology, or accounting/finance industry is mandatory.
• Proven track record of improving margins and workflow efficiency.
• Analytical Rigour: Proficiency in Excel (PivotTables, VLOOKUPs) and a comfort level with large datasets. Technical skills such as SQL and others are beneficial to the role not not necessary.
  
  

Your Skills (Your Glassroom Mindset)

• Leadership and strong communication skills; you enjoy working in a team. You are starting to master and implement change management in an organization.
• Curious; you like to ask questions to understand current ways of doing things.
• Rigorous; you treat client budgets with diligence and strong attention to detail.
• People Over Process: You know how to build an effective process, but you also factor in how people adopt it and how it aligns with the requirements of financial rigour.
  
  

What Glassroom Offers You (Our Benefits)

At Glassroom, we invest in your well-being and development:

• Hybrid Work: A perfect balance with 3 days in the office for team connection and 2 days remote.
• Generous Time Off: 3 weeks of annual vacation + the agency is closed during the Holiday season.
• "Human" Days: All statutory holidays doubled + 5 human days to take care of yourself + 1 volunteer day to give back to the community.
• Comprehensive Health: Group insurance plan (life, medication, dental, paramedical, travel...) with 3 coverage options.
• Active Well-Being: $250 per year reimbursed for your physical activities or the purchase of home fitness equipment.
• Green Transportation: Discounts on Bike share
  
  

Ready to transform ideas into business success with us? We look forward to hearing from you!