Administrative Assistant (Hamilton) at Goodwill Industries Canada

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Administrative Assistant is responsible for providing administrative and customer service support to Workforce Development, and will support the delivery of Workforce Development programs by ensuring consistent and high quality electronic and physical files.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

This position requires the successful candidate to have a valid driver’s license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver’s license and proof of car insurance upon being hired.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:
Changing Lives and communities through the power of WORK.

Vision:
Everyone is working and thriving in sustainable communities.

Values:
Inclusion: Embracing all people equally
Compassion: Serving with heart
Aspiring Workforce: Together changing lives through the power of WORK
Respect: Embracing diversity, upholding all people with dignity and trust
Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
• Complete timely data entry into the database, including client case notes, flow-through funds, service plan updates as needed, service plan closure, and
• follow-ups.
• Provide feedback to team members and management to support data and file integrity and consistency.
• Complete and document in-program and post-service follow-ups as per ministry guidelines and our established procedures.
• Organize distribution and secure storage of office supplies.
• Assist in file and document preparation for annual Ministry file audits.
• Adhere to our Public Relations policy, acting as a ‘positive ambassador’ when representing Goodwill’s brand in the community.
• Perform other tasks as needed and in keeping with the intent of the role.
• Follow all safety standards set out in legislation and/or Goodwill policies.
• Be actively involved in the health, well-being and safety of themselves and their team.

What We Are Looking For:

• Computer literate with knowledge of Microsoft Office Suite (Word, Excel and Access).
• Ability to learn new software.
• Database knowledge.
• Interpersonal and teamwork skills.
• Well-developed individual and written communication skills.
• Customer service skills.
• Detail oriented and well organized.
• Minimum OSSD with administrative/computer courses (relevant post-secondary training is an asset).
• Minimum 1 year of administrative experience.
• Customer service experience.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: December 23, 2025